Department: Technical Specialist Salary: £40,000 - £45,000 (DOE) Bonus: £4,000 (Performance Based) Location: Croydon Office Address: 102 George Street, Croydon. CR9 6HD Start Date: ASAP

Join Our Team as a Technical Specialist

Are you passionate about problem-solving, diagnostics, and technical innovation? As a Technical Specialist at Allianz Partners UK, you’ll be at the centre of transforming customer experiences through expert support, fault analysis, and repair coordination.

From providing real-time roadside diagnostics over the phone to analysing fault trends and collaborating with technical stakeholders, you’ll be the engine behind smarter, faster, and more effective repair outcomes. You’ll also help improve product quality by identifying emerging issues and creating technical resources that support operational excellence.

This is your opportunity to make a real difference — not just in individual moments of customer need, but in shaping the broader technical capabilities of a global leader.

Work Hours

40 hours per week
Monday to Friday (covering core RSA hours)
Flexibility required based on business needs
Office based

Key Responsibilities

🔧 Technical Support & Diagnostics Deliver remote diagnostics and repair advice to support roadside assistance, identifying recurring faults and driving repair success across the network.

📊 Data & Insight Analyse fault trends and repair data to optimise resource deployment. Create technical bulletins and maintain a robust internal knowledge base.

🤝 Stakeholder Collaboration Build strong relationships with clients and internal teams, support warranty processes, and contribute to training and technical knowledge sharing.

🛠 Operational Support Advise on tools and training, refine internal processes, and assist with job allocation to enhance overall operational performance.

About You

We're looking for a technically skilled, analytical thinker with a hands-on approach and a passion for solving problems. You’ll be confident communicating complex information and thrive in fast-paced, dynamic environments.

Essential:

Educated to GCSE A–C level (or equivalent).
City & Guilds Technician Certificate Parts I, II, and III or IMI equivalent in Automotive Vehicle Maintenance and Repair.
Completed an apprenticeship with Motor Trade experience — ideally within a manufacturer or franchised retailer.
Experience with BMW or similar premium manufacturer.
Ability to work under pressure and meet tight deadlines.
Proficiency with Microsoft Office applications.
Confident presentation and communication skills.
Experience with ISID and RITA diagnostic platforms.

Desirable:

Educated to A-Level standard (or equivalent).
Certified BMW Technician.
Experience with ConnectedDrive or similar digital automotive platforms.
Level 3 Award in Hybrid Electric Vehicle Repair and Replacement.

What We Offer

At Allianz, we don’t just talk about innovation — we live it. You’ll join a team that values technical curiosity, continuous improvement, and making a real difference. In return, we offer:

Career Growth – Structured training, career development, and progression support.
Financial Benefits – Competitive salary, pension scheme, and bonus opportunities.
Health & Wellbeing – Private medical cover, flu vaccinations, and eye care support.
Lifestyle Perks – Discounts on Allianz products, retail savings, and travel benefits.
Supportive Culture – CSR opportunities, hybrid working, and interest-free season ticket loans.

Ready to Make an Impact?

At Allianz Partners UK, we’re committed to your growth, your ideas, and your success. If you’re ready to bring your technical skills to a team that values forward-thinking and hands-on expertise, we want to hear from you.

Apply now and take the next step in your career with a global leader in roadside support and customer experience.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.

Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognise that your development goes hand in hand with our growth and success.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow