Job Title e-Commerce Trading Client Services Specialist

Location Birmingham

Corporate Title Associate

Deutsche Bank’s (‘DB’) eCommerce Client Services team (‘eCS’) are recruiting for electronic trading client support for the Autobahn Trading franchise.

The team are responsible for managing the requirements for DB’s Foreign Exchange client base. Providing support for platform delivery, risk management of orders / positions when connectivity is lost, working with clients to resolve trading issues, testing and demonstrating new products / functionality are key areas to manage.

eCS operate as a 24x5 global model with an emphasis on team collaboration across the global day. This involves working with Sales, Trading, Product and Technology in addition to team colleagues.

A broad range of clients include Hedge Funds, Institutional and Corporate customers, Government Agencies, Asset Managers and Pension Funds.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them

• Competitive salary and non-contributory pension

• 30 days’ holiday plus bank holidays, with the option to purchase additional days

• Life Assurance and Private Healthcare for you and your family

• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits

• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• Responsible for team delivering on local and global initiatives

• Develop strong relationships with our client base to ensure their requirements are met on a daily basis

• Monitor and manage trading flow for proprietary trading applications and third party trading offerings

• Manage client orders during technical outages and checking position totals

• Effectively manage risk to the Bank and Clients

• Help to facilitate growth by championing high value add activities

Your skills and experience

• Relevant product experience in FX is advantageous but not strictly essential

• Keen learner with flexibility to adapt and grow within the role

• Strong work ethic with client centric and reliable team player mindset

• Demonstrate accountability and seeks aide from management when appropriate.

• Display insight and ability in identifying issues, contributing towards resolution through effective communication

• Accurate, thorough and highly responsible with a good attention to detail and time management skills

How we’ll support you

• Coaching and support from experts in your team

• A culture of continuous learning to aid progression

• A range of flexible benefits that you can tailor to suit your needs

• We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)

Please note the expected salary for some roles may be below the minimum level requirements to support candidates who require a Skilled Worker visa to work in the UK. Should you already have a Skilled Worker visa and are identified for a role, we can discuss and support you with the process

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank in the UK is proud to have been named in The Times Top 50 Employers for Gender Equality 2024 for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.