Details of the role and how it fits into the team 

Join our International Trade Operations team in Madrid in the Bank Guarantee world.

Operations is dedicated to supporting our business in their goal to build long-term, sustainable relationships with the Bank’s key institutional clients, while delivering strong returns to stakeholders.

The team is responsible for the accurate and timely processing of Domestic and International Bank Guarantee

Team is focused on ensuring that procedures are properly executed to reduce processing risk and identifying potential areas for process improvements, all within a tightly controlled environment in adherence with global regulatory requirements.

Responsibilities

• Handle day-to-day processing of Bank Guarantees, to meet customer service level agreements and review outstanding transactions.
• Identify and mitigate risks in the manual procedures and ensure compliance with internal policies and audit and regulatory requirements.
• Actively supports transformation and/or optimization initiatives to improve the efficiency/effectiveness of the process.
• Responsible for responding to ad-hoc issues or internal client queries on a timely basis, ensuring all communications have been responded accurate.
• Produce and Manage MIS, EOD, and control reports for processes.

Skills

• Degree in Economics or similar and strong background and work experience in Operations
• Excellent communication skills both verbal and written in Spanish and English.
• Excellent skills in MS-Office (specially Excel).
• Risk Awareness and experience in identifying, measuring, and tracking risks.
• Experience in knowledge of Bank Guarantees would be suitable.

Well-being & Benefits

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

• Emotionally and mentally balanced: We support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health. Benefit from initiatives such as counseling and support in difficult life situations and a culture where you can openly speak about mental health.
• Physically thriving: We support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive. For example, discount in gyms, annual medical check up's, standing desks, ...
• Socially connected: We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self confidence and well being. Benefits vary from different types of paid and unpaid leave, hybrid model of remote working (for some positions …)
• Financially secure: We support you to meet personal financial goals during your active career and for the future. Benefit from meal allowance, pension contribution plans, banking services for employees, flex compensation program.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.