About the Job

The department Workplace Services (WPS) is responsible for all global workplace services within Allianz Group. This includes notebooks, desktops, virtual clients, enterprise mobility services (EMS) , email, collaboration, desktop file services, printers, service desk and field service.

At Workplace Services we are currently searching for an experienced Tribe Lead able to support our agile organization. The expectation to this role is to lead User Engagement and customer success management Tribe. The focus of User Engagement is to ensure our end users get their desired outcome from our IT Services and Solutions.

The Lead will manage customer relationships and proactive engagement. They monitor account metrics and drive customer goals through alignment with product capabilities and other internal teams while keeping an eye out for new opportunities.

The target is to improve user satisfaction, customer adoption of IT Services while reducing end user negative experiences.

What you do

As Tribe Lead reporting directly into the Global Head of Workplace Services at Allianz Technology SE, the person will be coordinating with the Management team and a set of dedicated squads, giving guidance and representing towards internal and external stakeholders
Evaluate customer feedback and work with internal development team to make necessary improvements.
Develop service plans and strategies to ensure customers get the best possible service.
Monitor and evaluate customer satisfaction and collect feedback to improve their experience.
Ensure the follow-up of the customers and the statuses of the various projects.
Train new customers and guide them to get the most out of the products and services offered.
Prepare reports and data analysis to inform the management team of service and product performance as well as providing key input to our new target operating model

What you bring

Overall understanding of IT Workplace Services and relevant underlying products, dependencies as well as latest market developments
Experience on Workplace services transformation (especially on end user support)
Fundamental understanding of financial setup of an IT Shared Service provider, P&L management, and service portfolio setup
High level of communication skills on top management level
Experience and advanced knowledge of working the Agile framework preferably within a shared service provider context
15+ years of experience in lateral and/or people leadership within an IT organization, preferably with experience of leading several teams out of a management position
Higher education degree in business administration, mathematics, IT or comparable technical education

What we offer

We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

D&I statement

Allianz Technology is proud to be an equal opportunity employer that embraces diversity and commits itself to creating an inclusive work environment for all. We welcome all people, regardless of e.g., gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life. After all, our greatest strength as a company is rooted in the diversity of skills, experiences, and backgrounds that our employees bring.

Join us. Let´s care for tomorrow.

You. IT.

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.