About the Job

The Service Portfolio Management area (SPM) within the COO function of AZ Technology supports the strategic development of AZ Technology by driving standardization, simplification, and harmonization of services end-to-end, to optimize quality and performance via ensuring operational, commercial and tool readiness of services.

Our team is facilitating the worldwide Service Portfolio Management Network to orchestrate activities around the Global Service Portfolio of Allianz Technology. Sharing insights on the Service Portfolio with stakeholders and providing and end-to-end perspective and recommendations on Service Management is an integral part of our activities. We are a diverse team with diverse backgrounds, valuing and supporting each other, challenging ourselves and taking up our different perspectives to find solutions.

What you do

Shape the ongoing transformation of our service portfolio, considering strategic directions, customer journeys, group guardrails, and compliance requirements.
Support the transformation and simplification of the AZ Technology global service portfolio towards a functional, customer-centric, and integrated service structure.
Drive dedicated cross-functional projects to improve service-related processes and to enhance service delivery towards Allianz entities.
Provide key insights on the AZ Technology service portfolio based on selected stakeholder group requirements.
Support the global SPM Network by streamlining communication and consulting on Service Portfolio Management queries.
Assist in management reporting and solution design requests related to Service Portfolio, Service Catalog, and Service Management.
Collaborate with Operations, Finance, Pricing, IT Architects, and Legal teams to define and maintain processes for bringing new services to market; liaise with Service Management and Account Management teams to estimate level-of-effort and resource types required for service delivery.
Liaise with Service Management and Account Management teams to define commercial and operational service offering structure.

What you bring

International project experience and/or consulting experience
Applying strategic, analytical and sustainable thinking and problem-solving capabilities
Process and project management, governance, and service management training and/ or certification desirable
Ability to carry out tasks independently in non-standardized (ever-changing) work situations
Effective communication and relationship building skills
Knowledge of existing process landscape, standards, tools (e.g. ServiceNow) and organization desirable
Fluent English
Higher education degree or equivalent work experience as (IT) Project/ Program Manager and/ or Service (Delivery) Manager

What we offer

We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

D&I statement

Allianz Technology is proud to be an equal opportunity employer that embraces diversity and commits itself to creating an inclusive work environment for all.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let´s care for tomorrow.

You. IT.

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.