About the Job

In this role you will be responsible for managing and enhancing IT service support operations for specific IT Services on an multinational level.

You will ensure operational stability, data quality and effective release and change management, while maintaining comprehensive documentation and fostering collaboration across teams. The role demands a professional with extensive experience in IT, excellent communication skills, technical expertise and a proactive approach to service management.

What you do

Ensure operational stability and resilience by managing IT service providers, overseeing application risk assessments, performance testing, and driving measures for IT service efficiency.
Coordinate penetration tests, risk assessments, audits, and improve access and role concepts along with IAM processes in collaboration with Allianz Technology and third-party providers.
Oversee release and change management processes, ensuring smooth transitions, minimal disruptions, and support backlog and requirement management.
Develop and maintain comprehensive IT service documentation, including interface specifications, and create a knowledge repository in collaboration with the IT Service Manager.
Implement and uphold group reference data standards, conduct housekeeping and data deprecation, and establish quality assurance processes to maintain data integrity.
Ensure enterprise architecture management guidelines are up-to-date, facilitate communication, prepare for design authority reviews, and lead community of practice initiatives.
Conduct ad hoc analyses to support business needs and decision-making, enhancing guidelines to align with Allianz Technology's strategic objectives.

What you bring

Proven track record of managing global IT support operations with a focus on service excellence with strong technical depth across various IT domains, including infrastructure, applications and security.
Excellent communication skills, the ability to engage effectively with diverse stakeholders as well as having a strong customer service orientation, with a commitment to delivering high-quality support.
Analytical mindset with strong problem-solving abilities and attention to detail.
Self-organized, proactive, capable of working independently and leading teams with the ability to influence and drive change across global teams, fostering collaboration and teamwork.
Minimum of 5-10 years of experience in IT service management or related roles within a large multinational organization; experience working in a multicultural environment, with sensitivity to cultural differences.
Bachelor’s degree in information technology, Computer Science, or a related field; advanced degree preferred.
Certification in ITIL or other IT service management frameworks and experience with ServiceNow, Enterprise Architecture Tools, JIRA/Confluence are highly desirable.

What we offer

We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

D&I statement

Allianz Technology is proud to be an equal opportunity employer that embraces diversity and commits itself to creating an inclusive work environment for all.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let´s care for tomorrow.

You. IT.

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.