Job Title

Job Description

An exciting opportunity has recently become available for a Technical Consultant in our Digital Computational Pathology (DCP) to join our South Europe team.

We contribute by researching, developing, manufacturing, selling, and implementing solutions for driving the digital breakthrough of pathology. The highly innovative and customized solution consist of state-of-the-art ultra high-resolution scanners for digitization of tissue samples, fully integrated software to allow viewing, diagnosis, and 3rd party AI analysis to performed to the scanned images and depending on the needs a turnkey IT hardware infrastructure including all compute and storage needs.

In this role you will have the opportunity to significantly contribute to growing our DCP business by implementing complex IT solutions for our healthcare customers.

This role focuses primarily on Iberia and primary location Madrid. This job is a remote position and sometimes travel to customers’ site. You must be willing to travel and support other countries as a part of a wider European team.

Your role:

• Implementing the Digital Pathology IT solutions for new customer projects enabling storing and real time streaming of up to petabytes of data.
• Upgrading existing customers to newer versions of the software.
• Ensuring the customers lifecycle with the Digital Pathology solutions is smooth by participating in incident and problem management activities.
• Work on supporting troubleshooting Digital Pathology in our customer in Europe.

• More specifically your tasks include:

• Work with incidents of the server software solutions to Philips and Customer managed environments.
• Consulting the customers on technical IT topics and questions.
• Working together with scanner engineers to connect high resolution tissue scanners to the IT backends that you set up and maintain.
• Work with server and storage hardware with Philips managed standardized platforms.
• Resolving incidents and finding clever workarounds for possible technical issues.
• Developing and maintaining implementation best practices, document procedures, standards, and configuration settings.
• Providing technical contact to customers during the implementation phase and owning the customer experience to ensure successful delivery and installation.
• Working as an active part of a project team to provide the customer with a predictable and professional delivery experience.

You're the right fit if:

• Fluent Spanish and good English skills both written and oral (Italian / French skills are a plus).
• Bachelor’s degree in a relevant field or equivalent practical experience
• Minimum of 3 years of experience in IT 
• Knowledge and experience working with Microsoft Windows OS, Microsoft SQL, Active Directory, Group Policies, VMWARE and network.
• Experience working in production environments against SLAs.
• Knowledge of common security technologies and practices.
• Excellent troubleshooting and problem analyzing skills.
• Excellent ability to understand the customers’ requirements and work with Project team to find the best solution.
• Strong ability to communicate with all levels of customers and liaise effectively with internal and external support functions.
• Willingness to work outside normal office hours when needed (rare cases).
• Proven documentation skills and ability to produce precise reports as necessary.
• Passionate and self-driven to drive things forward and develop yourself.

How we work togetherWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.Onsite roles require full-time presence in the company’s facilities.Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.Indicate if this role is an office/field/onsite role.About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.• Learn more about our business.• Discover our rich and exciting history.• Learn more about our purpose.If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.