About the job

We are seeking a passionate and skilled Platform Support Engineer to join our team in Barcelona, Spain. The successful candidate will be responsible for overseeing the overall operations and support of our platform, providing solutions to our global customers with minimal impact and within SLA. This role requires a proactive individual with strong fundamentals in network and system administration, a willingness to learn and implement new technologies, and a collaborative spirit.

What you do

Manage global operational support and troubleshooting, ensuring resolutions are delivered within SLA and minimizing client impact.
Continuously enhance existing processes by integrating new technologies.
Adjust automation scripts to streamline daily work processes.
Collaborate effectively with team members, fostering a spirit of teamwork and assisting co-workers as needed.
Utilize critical thinking and problem-solving skills to address issues and enhance platform performance.
Report bugs and performance-related issues for future improvement.
Maintain up-to-date documentation of solutions for knowledge transfer and enhanced customer support.
Undertake ad-hoc assignments as required.

What you bring

Proficiency in Linux scripting (Bash, basic understanding of Python).
Experience with cloud infrastructure (Microsoft Azure) and container orchestration (Kubernetes, Docker).
Knowledge of infrastructure as code (e.g., Terraform) and deployment/configuration automation (Jenkins Pipeline).
Familiarity with continuous integration, deployment, and delivery practices.
Understanding of databases (e.g., Flexible Server PostgreSQL, Synapse Pools) and application logging tools (Elasticsearch).
Experience with monitoring tools (Grafana, Prometheus, Dynatrace) and distributed systems (e.g., Spark).
Knowledge of messaging-based systems (e.g., Kafka) and data science tooling (e.g., Jupyterhub, R-Studio).
Expertise in UI-Path Robotics & Automation and Informatica (IDMC) full tools stack.

Proficient with common agile working tools (e.g., Jira, Confluence, Git).
Demonstrates a DevOps mindset, taking responsibility for building and running applications.
Fluent in English (written and spoken); proficiency in other languages is a plus.
Team player with the ability to work in flexible and service-oriented environments.
Experience in ITIL organizations and KPI-driven environments (e.g., ServiceNow).
Strong customer orientation and focus.

What we offer

We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

D&I statement

Allianz Technology is proud to be an equal opportunity employer that embraces diversity and commits itself to creating an inclusive work environment for all.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let´s care for tomorrow.

You. IT.

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.