Job Description:

A little about the department

Service Delivery Technician within our tooling section will work with implementation, configuration and run & maintain assignments across leveraged platforms and technologies.

The tools provided to service our leveraged clients consists of a suite of standardized tooling components like monitoring, patching, CMDB, ITSM and more and are residing on mainly Linux and Windows platforms (virtual and a few physical instances).

Close cooperation with Service Delivery, project and account organisation when handling issues and re-quests.

Your job will be:

This role reports to the Regional HUB lead from a functional point of view and to the Service Management Regional Operations Manager from a Business point of view and is a multi-disciplined cross functional role covering:

• Setup, configure and run various tools like Dynatrace, ServiceNow (integration) and other

• Run and maintain including patching and upgrade of the Dynatrace platform

• Integration of tools and solutions into ITSM systems (ServiceNow on- prem)

· Troubleshooting and error correcting

· Automation and development of new services and solutions within the team

Your professional competencies:

o Understanding of tools, applications, and technologies that enable System management

and act as components of the framework, including their expected performance and im-

pact on overall service performance.

o Experience with Linux and Windows Server platforms i.e. System administrator

o Experience and familiarity different monitoring tools and products.

o Experience and familiarity working with Dynatrace preferred.

o Ability to work individually and from home (DXC Virtual first) as well as in virtual teams.

Your personal competencies:

· Danish speaking and writing

· Based and working from Denmark due to legislation and contracts handled by the Danish Site

· Able to obtain proper Security clearance.

· Dealing with ambiguity

· Business acumen

· Composure

· Conflict management

· Customer focus

· Managing/measuring work

· Motivating others

· Problem-solving

· Drive for results

· Communication skills (writing)

Other requirements:

Working experience and/ or knowledge of ITSM- systems like ServiceNow, Dynatrace, BigFix or other systems preferred.

For the profiles applying, profiles have to be eligible to be Danish Security cleared in order to work for the secured accounts. Applicants should have been living in Denmark for more than 5 years and need to be fluent in Danish

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