Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a Service Designer, you will collaborate closely with Experience Strategists and Service Design peers to create high-value co-creation sessions for our customers and partners. Your role involves guiding a multi-disciplined team through projects, providing insights and leadership to deliver innovative solutions, including prototypes and visual design artifacts. You will work with Kyndryl business and account leaders, technical strategists, customers, and alliance partners to define problems, envision solutions and service blueprints, and bring these solutions to fruition.

At Kyndryl, you will have the unparalleled opportunity to shape the future of service design within a company that values innovation, leadership, and collaboration. We are committed to delivering transformative experiences for our customers and partners, and we need your expertise to achieve this mission.

As a Service Designer at Kyndryl, you will be at the forefront of driving creative, high-value solutions. Here’s what you’ll be doing:

Leading Design Strategy: You will be the design strategist and design leader on customer engagements, guiding multi-disciplined teams through projects. You’ll provide insights, ideas, and leadership to deliver high-quality solutions, including prototypes and visual design artifacts.
Facilitating Co-Creation Sessions: You will work side by side with Experience Strategists and Service Design peers to deliver high-value co-creation sessions to our customers and partners. Ensuring the full team is onboarded and engaged is a key part of your responsibility.
Collaborating Across Teams: You will partner with Kyndryl business and account leaders, technical strategists, customers, and Kyndryl’s alliance partners to define problems, imagine solutions and service blueprints, and enable all to bring these solutions to life.

Your Future at Kyndryl

Kyndryl's focus on providing innovative IT solutions to its customers means that in Systems Management, you will be working with the latest technology and will have the opportunity to learn and grow your skills. You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

Portfolio demonstrating craft, strategic thinking, leadership, customer engagement, and inventive solutions in a variety of contexts

3+ years in human-centered design, emphasizing design strategy, service design with a focus on UX/UI, and co-creation

Bachelor's degree in related or other field

Solid understanding of Design Thinking, UX Research and Human-Centered Design methods

Confident in (co-)facilitation of design processes and customer workshops in projects and make sure the full team is onboarded

Entrepreneurial mindset, thrive in ambiguity and enjoy ‘first of a kind challenges.’

Support multi-discipline teams through a service design and blueprinting engagement, resulting in experience-based roadmaps that enable technologists to dig more deeply into solutions

Excellent collaboration and communication skills with customers and internal stakeholders

Strong presentation skills in pre-sales environment

Proficiency in Adobe CC and Figma

Fluent in both German and English, verbally and written.

Preferred Professional and Technical Expertise

Industry vertical experience

Experience in IT enterprise or IT environment

Proficiency with tools such as Microsoft Suite, Miro or Mural, & other digital collaboration tools

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.