Job Location

Job Description

The role leads and continuously improves end-to-end service delivery for a critical business process or service at a regional or global level, or for a small application platform. The individual must have an in-depth understanding of both the service and the business, ensuring that the support model, along with operational requirements such as SLAs and OLAs with customers and partners, meets expectations.

This position is responsible for delivering operational excellence by leveraging best practices such as ITIL and SRE, while actively seeking opportunities to enhance efficiency through standardization, automation, and simplification. Additionally, the role will oversee crisis management for complex, high-impact outages and be accountable for all aspects of service delivery, including quality, service transition, vendor management, and service level management.

Team & Responsibilities

This role is part of a seven-member team focused on operations within the ISC organization, supporting an application related to sustainability. The team is responsible for developing applications and reports, distributing them both internally and externally while aligning with P&G's corporate commitments.

Key responsibilities include:

• Application Management: Once an application is developed, the team ensures ongoing support, maintenance, and governance.

• Issue Resolution & Enhancements: Collaborate with developers to resolve issues and implement new features, including bug fixes and enhancements.

• User Support & Communication: Maintain effective communication with developers and users to provide high-quality support and ensure smooth operations.

• Process Automation: Utilize AI-driven solutions to automate manual processes and improve operational efficiency.

• Data & Reporting: Strong Power BI and data management skills are essential for this role.

• Global Support: This role primarily supports the USA market while ensuring alignment with GBS and corporate commitments.

Job Qualifications

Required Skills & Experience:

• Automation, AI, and Machine Learning (ML) – Strong expertise in leveraging AI/ML to drive operational efficiency.

• Cloud Computing (Azure) – Proficiency in cloud solutions and their application in operations.

• Data Analytics (Descriptive & Predictive Analytics) – Strong analytical thinking and data-driven decision-making capabilities.

• Power BI & Power Apps – Experience in developing reports and automation using these tools.

• Independent & Team Collaboration – Ability to work both independently and within a team, depending on the project scope.

• Effective Communication – Strong verbal and written communication skills in business English.

Preferred (Nice-to-Have) Skills:

• ITIL Certification – Understanding of IT service management principles.

• Site Reliability Engineering (SRE) Expertise – Knowledge of reliability engineering best practices.

• Application Management – Experience in overseeing the lifecycle of business applications.

Important Note for Candidates:

Before submitting your application, we strongly encourage you to review the following material: Hiring Process and Assessment Information.

Familiarizing yourself with this content will help you be better prepared for the online assessments and enhance your chances of success.

What we offer!

• We'll give you responsibilities as of Day 1 – you will feel the ownership of your project from the beginning, and you will be given specific projects and responsibilities

• You'll have continuous mentorship – you will work with passionate people and receive both formal training as well as day-to-day mentoring from your manager

• We offer you to work and be part of a dynamic and supportive environment

• We promote agility and work/life balance for employees, we value every individual and support initiatives, promoting.

• We love flexibility. You can arrange your work schedule based on your personal needs.

• We will let you experience true support for work/life effectiveness and your long-term well-being.

• We will give you a competitive salary and benefits' package.

About us!

P&G serves consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®,Ambi Pur®, Ariel®, Bounty®, Charmin®, Crest®, Dawn®, Downy®, Fairy®, Febreze®, Gain®, Gillette®, Head & Shoulders®, Lenor®, Olay®, Oral-B®, Pampers®, Pantene®, SK-II®, Tide®, Vicks®, and Whisper®. The P&G community includes operations in approximately 70 countries worldwide. Please visit www.pg.com for the latest news and information about us and our brands.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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