Job Details:

Job Description: 

Foundry Technology and Manufacturing Automation is looking for an Operations Support Technician. This individual will have the opportunity to learn a variety of technical and manufacturing skills, from operations to computing equipment repair and troubleshooting, in a demanding and challenging production environment. In this position you will be providing first-line support for factory Automation issues for all FTM factories in Chandler Arizona, and Hillsboro Oregon.

Your responsibilities will include but not limited to: Providing technical support by phone, chat, email, and web ticketing interfaces to internal and external customers on software, hardware, and business processes and services. Providing necessary support to integrate and test computer environment systems. Helps the team to drive operational improvements and publishes reports on Key Performance Indicators (Service targets, Customer satisfaction, etc.). Collaborates and interacts with end users, Factory Business partners, L3 Developers, and other members of the support teams to ensure best support practices are implemented. Supports investigations and resolves production issues, configures, and codes simple data fixes, and performs other operational tasks.

The ideal candidate must exhibit the following behavioral traits. - Effectively communicate (written and verbal) with team members, customers, stakeholders. - Willingness to work in a dynamic environment. - Analytics and problem-solving skills to communicate complex data in a simple, actionable way. - Proactive mindset, able to handle ambiguity and manage crisis situations in a complex, fast-paced, results oriented environment.

Additionally, the candidate of choice will be willing to work a compressed work schedule: Working Shift 1,4,5,6, 7.

NOTE: In order to be considered for this position, please submit your most updated resume in English.

NOTE: This is an onsite position.

Qualifications:

The candidate must possess the below minimum qualifications to be initially considered for this position. Relevant experience can be obtained through schoolwork, classes and project work, internships, and/or work experience. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualifications:

• Bachelor's degree in a STEM category (Science, Technology, Engineering, Mathematics, Mechanical) or equivalent.

• Minimum of 2 year as IT Support Technician or similar.

• Previous experience working with Ticketing Tools such as SERVICENOW or related.

• Previous experience working with Telephony systems as GENESYS or related.

• Upper intermediate to advanced English level.

Preferred Qualifications:

• 5+ years' experience in manufacturing or automation systems.

Job Type:

Experienced Hire

Shift:

Shift 1 (Costa Rica)

Primary Location: 

Costa Rica, San Jose

Additional Locations:

Business group:

Intel Foundry is dedicated to transforming the global semiconductor industry by delivering cutting-edge silicon process and packaging technology leadership for the AI era. As stewards of Moore's Law, we innovate and foster collaboration within an extensive partner ecosystem to advance technologies and enable our customers to design leadership products. Our strategic investments in geographically diverse manufacturing capacities bolster the resilience of the semiconductor supply chain. Leveraging our technological prowess, expansive manufacturing scale, and a more sustainable supply chain, Intel Foundry empowers the world to deliver essential computing, server, mobile, networking, and automotive systems for the AI era. This position is part of the Foundry Services business unit within Intel Foundry, a customer-oriented service organization that is dedicated to the success of its customers with full P&L responsibilities. We ensure our foundry customers' products receive our utmost focus in terms of service, technology enablement and capacity commitments.

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Position of Trust

N/A

Work Model for this Role

This role will require an on-site presence. * Job posting details (such as work model, location or time type) are subject to change.