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Job Description:

Job Summary:

The individual manages COD (Collect on Delivery) - Europe and assists with some COD internal inquiries. The COD group works collaboratively to ensure that all COD tasks are completed timely. Each team member must be available to cross-train in other COD tasks and be prepared to help where needed to ensure that customers continue to receive superior COD service.

Responsibilities

This position is responsible for researching and identifying COD payments and adjustments in local country applications.
He/She keeps track on open invoices, identifies exceptions, research causes for holds/delays and initiates resolution.
The individual maintains constant communication with delivery centers at the country to clarify differences between Operations and Finance.
Completes system reports, records accurate accounting transactions, sorts, files, matches invoices for processing, examines, analyzes, verifies and corrects accounting transactions.
Work with internal UPS functions and external customers to resolve issue.

Education and Work Experience:

Bachelor's Degree in Administrative Careers.
Minimum 6 months customer service.
Proficient in Microsoft Office Word, and Excel
Accounting background – Preferred

Skills:

Attention to detail.
Assertive communication.
Problem solving.
Adaptability.

Work Modality:

2:00 am – 11:30pm

Work from home full time due to the working hours.

Languages:

Spanish
Preferred English (50%)

Grade: 007

Employee Type:

Permanent

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