Job Title

HPM Service Leader

Job Description

Your role:

Services Commercial

•Lead the overall HPM service business strategy creation and operational execution

•Responsible for the HPM service financial performance, in charge of HPM service P&L

•Responsible for the go to markets strategies, service portfolio in creation of integral value propositions driving profitable growth

Service Operations

•Managing Maintenance Services delivery performance, compliance and quality towards customers

•Driving optimal Customer Experience (NPS), against contractually agreed customer service levels

•Ensuring compliance for all Services delivery processes in line with Q&R policies

•Drive performance culture by LEAN empowerment of service team

Team Management

•Recruit and develop HPM service team with med-tech backgrounds, fostering a high-performance culture through coaching and people development plan

•Compliance and risk control in service business

You're the right fit if:

•Integrity, Culture champion to engage and inspire team to win

•Proven business acumen on Med-tech industry, especially with experience in service sales and team management

•Proven record in P&L responsibilities

•Great attention on compliance and have good track record

How we work togetherWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.Onsite roles require full-time presence in the company’s facilities.Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.Indicate if this role is an office/field/onsite role.About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.• Learn more about our business.• Discover our rich and exciting history.• Learn more about our purpose.If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.