Details of the Team and Division

The APAC KYC CB Business Support Unit (BSU), sits within CB & IB KYC Operations, is designed to act as a bridge between Corporate Bank and KYC Operations. The team provide KYC Business Management support for Corporate Bank in APAC, as well as advisory to the RMs/Business on matters regarding navigation of the Bank’s controls and governance vis-à-vis KYC. The team acts as a Front Office support function for the Corporate Bank Relationship Managers and wider business, in relations business related tasks connected to the Know Your Client (KYC) and Off-boarding processes within the bank. The function acts as a go-between the Front Office sales / relationship managers, the wider KYC Ops organization and other supporting functions within the bank.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Supplemental Savings Plan on top of mandatory social security

• 15 days of annual paid leave, plus public holiday & Flexible Working Arrangement

• Full ranges of commercial insurance coverage including delegated private hospital

• On-line family doctor consultation for both employee & family members

• Employee Assistance Program for both employee & family members

Your key responsibilities

• Effective stakeholder management, facing off and providing advisory to Business colleagues across seniority.

• Monitoring progression of Business related tasks for KYC Process (KYC Approvals / Account Activity Reviews) & ensure visibility to senior business leadership

• Drive projects and change initiates, to improve KYC, Client Perimeter and Off-board process for the Corporate Coverage Bank clients

• Represent Business interests in forums related to KYC

• Analyze regional KYC production data from multiple sources ability to connect the dots between KYC Production/KPI adherence, data discrepancies and the impact it has on Business.

• Analysis and preparation of data for impact analysis, Business/ ACO management for KYC & reconciliation against golden sources

• Performing investigation on anomalies in our processes and errors that have occurred

• Supporting Business and process work streams within BSU function including risk identification and escalation.

• Being proficient in inventing and collapsing of processes or systems needed to implement improvement changes

• Sound knowledge and expertise in evaluating the implications of changes

• Technical Skills: To identify business solutions, be fully aware of existing technology platforms and emerging technologies within the organization. Be able to determine potential outcomes they can achieve through current applications and new offerings. Familiar with MS Excel and other reporting tools

• Communication Skills: Strong communication and interpersonal skills to interact with stakeholders across all tiers in the organization.

• Analytical Skills: Good analytical skills to interpret and translate business needs into operational processes. Able to analyze data and workflows to deliver problem solving solutions.

• Decision Making Capabilities: Able to assess inputs from stakeholders, analyze a situation and suggesting a right plan of action.

Your skills and experience

• Recognized university degree with professional experience within the financial services industry

• Excellent oral & written communication skills (English is a must) to interact with global and senior management teams.

• Experience in Project Management a plus

• Good stakeholder management skills

• Strong time management, organizational, planning and follow-up skills; ability to multi-task effectively

• Ability to analyze complex problems, define solutions and drive implementation in a global arena

• Excellent team work spirit and possess positive working attitude – including working in teams located globally

• Work efficiently under pressure and manage workload with coming deadlines

• Eye for detail, willingness to question current state practices and drive process efficiency

• Dynamic thinking and highly adaptable to constantly changing environment

• Ability to work with information/files receiving from multiple directions and able to identify actions / next steps based on complex / multi source data 

• Ability to build relationships by communicating, influencing and negotiating effectively with business heads, senior managers, consultants, technical experts across the whole department and business users and with global teams.

• Data management/ analysis ability via utilizing Microsoft excel (Data analysis / pivot tables / vlook ups) and power query and/or other data analysis/management apps.

• Highly preferred if the candidate is familiar and is keen to explore using other systems eg. python or any other similar platforms. Has ability to use and create/be the site owner of our team Sharepoints/ shared drives, confidence in exploring and usage of the bank's internal platforms such as dbSurvey or licensed Qualtrics. Ability to use power automate.

• At least 4-5 years of working experience in the above

How we’ll support you

• Training and development to help you excel in your career

• A culture of continuous learning to aid progression

• A range of flexible benefits that you can tailor to suit your needs

• Coaching and support from experts in your team

• Flexible working to assist you balance your personal priorities

About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.