Details of the Division and Team

Relationship & Transaction Management(RTM) is part of the Corporate Bank delivering best-in-class service to our corporate and institutional clients worldwide. RTM partner’s business areas across Corporate Coverage, Cash Management, Trade Finance and Lending, FX, Trust & Agency Services, and Securities Services, and is integral in providing a holistic client experience for major corporate and financial institutions

What we will offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre. 

You can expect:

• Supplemental Savings Plan on top of mandatory social security

• 15/20 days of annual paid leave, plus public holiday & Flexible Working Arrangement

• A range of competitive benefits to suit your needs

• On-line family doctor consultation for both employee & family members

• Employee Assistance Program for both employee & family members

Your key responsibilities

• Work closely with the Sales team and other business partners e.g. Product/Market Management, Operation, KYC, etc. and support the revenue generating activity by delivering first class service and building solid & long-term relationship with FI clients

• Manage complex service activities and customer requirements or complaints including recommending service and other process improvements. He/she will provide information and solutions to client enquiries. Harnessing resources of the organization to deliver seamless efficient service to clients – this includes liaising with and influencing other departments such as Operation, Product Management, etc

• Providing information and solutions to client enquiries around payments (EUR, USD, MCCY), balances, regulatory issues, trade finance especially document trade related and other investigations as requested

• Implement account opening, pricing setup and maintenance for cash products including documentation to ensure a seamless process flow from implementation to regular after-sales service

• Active handling of Due Diligence inquiries received from the Compliance teams in Deutsche Bank, approach the involved clients, securing all deadlines and quality

• Accurate use of the Client Service tracking system, to systematically analyze the clients’ activities/inquiries including the preparation of respective reports for presentation to the clients

• Perform other administrative tasks that may be assigned by the team leader

Your skills and experience

• Recognized university degree and 3-5 years of correspondent banking experience

• Previous experience on customer service with knowledge of Correspondent Banking and Trade Finance experience is preferred

• Excellent interpersonal skill and analytical skills; a proactive and fast learner

• Attention to detail, combined with a strategic and proactive work approach

• Accuracy, diligence and the ability to deliver high quality results within tight deadline

• Very good sense of risk awareness and ability to work independently

• Excellent team player with strong work ethics

• Excellent communication & presentation skill and ability to build and maintain relationships with customer and colleagues at all levels of seniority. For internal use only

• Resilience and commitment, ability to plan and prioritize

• Strong coordination and problem-solving skill

• Command of MS Office applications and general computer proficiency

• Fluent communication skills in written and spoken English and Mandarin

How we’ll support you

• Flexible working to assist you balance your personal priorities

• Coaching and support from experts in your team

• A culture of continuous learning to aid progression

• A range of flexible benefits that you can tailor to suit your needs

• Training and development to help you excel in your career

About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.