Job Summary

Scope of Role

• To pro-actively promote designated Retail Clients products and services and acquire new customers.

工作范畴： 

• 主动推广指定的个人银行产品和服务及开发新客户。

Key Responsibilities/Challenges

• Participate in sales promotions and activities to achieve/exceed defined sales targets;
• Engage NTB Affluent clients via leads sourced from varies channels;
• A well thought-through, creative approach to satisfy customers, improve competitive advantage and improve performance;
• Actively cross-sell the bank other products / services and ensure annual financial budget is met;
• To provide quality, efficient before and after sales services;
• To prepare and consolidate accurate reports on sales activities;
• Based on a “shared sense” of purpose and approach within CB;
• Based on a clear division of roles (and no duplication of effort) within MD;
• Accountable for implementing and complying with AML requirements when performing duties;

• Understand, acknowledge and comply with the requirements onindividual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies;
• Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities;
• Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank;
• Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections;
• Cooperate with any investigations or reviews on regulatory failure such as accountability review. 

主要工作职责/挑战：

• 参与促销活动，完成或超额完成指定的销售目标；
• 跟进销售机会，开发新客户；
• 以周全、创新的方法使客户满意，提升竞争优势及业绩表现；
• 主动销售银行其它产品和服务，确保达到年度销售业绩指标；
• 提供高质量、高效的售前和售后服务；
• 编写和维护有关销售活动的准确报告；
• 负责实施各项反洗钱的需求并且确保符合反洗钱的合规要求；
• 理解、认同并遵守本地法律法规以及渣打内部政策中关于个人问责和职责的要求；
• 跟上本地问责法律法规的发展，以有效地确保并强化内控；
• 审慎勤勉地履行岗位职责，以个人或团队成员的身份，为避免任何导致银行遭受或可能遭受法律制裁、监管处罚、重大财务损失或声誉负面影响而做出努力；
• 对未遵守相关规范和流程、未适当履行职责以及未执行整改措施承担相应责任；
• 配合任何关于违反监管规定的调查或审查，例如，问责审查。

Qualifications

Selection Criteria

• College/diploma degree or above; 
• 1 year working experience or above in financial or mortgage / real estate Industry is preferred.
• Relevant experience in banking experience is preferred
• Good knowledge of bank products, policies, and business strategy 
• Good credit appraisal and marketing skills with the ability to interpret financial information
• Strong personal integrity with zero disciplinary record in any previous job  
• Good communication and presentation skills 
• Presentable, good personality with good business etiquette

职位要求

• 大专及以上学历。
• 一年以上金融或房贷或房产行业工作经验优先。
• 有相关银行行业销售经验者优先
• 了解银行产品、政策及经营策略。
• 良好的信用评价与营销技能，对金融市场有敏锐触角。
• 良好的个人诚信，无任何纪律处分纪录
• 良好的沟通，表达及学习能力。
• 优良的个性品质，勇于销售及解决业务过程中的问题。

Other then above roles, job holder should follow other job duties and responsibilities assigned by line manager from time to time.  除上述工作职责外，员工应遵循直属经理随时指派的任何工作职责和任务。

Above key responsibilities and selection criteria are the major assessment to assess the staff if qualified during probation and competent after probation. Failing to satisfy any of the aforesaid requirements, or failing to pass the “CPBB Essentials”, the employee will be deemed not meeting the recruitment requirement for passing probation, and the Bank is entitled to terminate the employee’s employment contract immediately. For employees who have passed the probation, failing to pass the “CPBB Essentials”, will be taken as assessment basis for job incompetency.   以上的主要工作职责和岗位聘任要求是用于考核试用期是否符合录用条件和工作胜任与否的标准。倘若员工未能满足前述要求，或未能通过“CPBB Essentials 入职培训”的，则该员工将被视为不符合试用期的录用条件，银行有权立即终止员工的劳动合同；对于已过试用期的员工，未能通过“CPBB Essentials 入职培训”的，将作为不胜任工作工作岗位的考核依据。

Before attend and pass the “CPBB Essentials” class, the employee should not perform any kind of business communication / engagement to customers. 对于还没有参与并通过“CPBB Essentials 入职培训”的员工, 禁止跟客户有任何业务上的交流。

Please note that the job description above will be reviewed during the Job Objective setting every year, which may be amended and agreed where necessary by the employee and the line manager.  

请注意以上本工作描述将于每年制定年度工作目标时予以审核，如有必要将由直属经理和员工予以修订并达成一致。

In this document, Chinese version shall prevail over English version. 本文件若中英文表述不符，应该以中文为准。

Role Specific Technical Competencies

• Credit appraisal and marketing skills 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.