Job Summary

• Awareness and understanding of the Group’s business strategy. 
• Support Line Manager to deliver business strategy and outcomes on standard metrics/scorecard but no compromising risk control and governance.  
• Support WS business in overseeing system/digital initiatives and system/platform change management across all products regularly and consistently to ensure flawless execution and compliance. 
• Able to represent WS COO function in engaging key stakeholders including 2nd and 3rd lines and within the broader CPBB business to ensure alignment across governance/control standard in term of project delivery and product related incident management (system or non-system)  
• Provide cross team support to develop and sustain a product sales compliance culture by contributing and sharing ideas, views and taking necessary action if needs.  
• Improve and simplify WS product policies and process for efficiency and effectiveness at the best efforts to achieve better client experience without compromising risk governance.  
• Account for identifying new, thematic and developing risk associated to WS products and shall take immediate action to mitigate the identified issues/risks by working with related parties and track the issue resolution until closure, able to leverage good practice across the markets in GCAN and Group to simply the process and ensure flawless execution and compliance. 
• Provide ad hoc and refreshment trainings to front-liner and build lesson learnt cases to uplift the risk awareness for front-liner in executing laid down procedure, group standard/policies/procedures, local regulatory requirements. 
• Drive execution compliance, effectiveness of control design in line with internal and external requirement as well as effectiveness in risk management associated to the product life cycles. 
• Design, maintain and implement the end-to-end product related policies and processes to ensure the process, polices, and standards in line with internal and external requirements. Ensure all product sales platforms, sales/non sales scripts designed, sales licensing, documentation and system support are complied with internal and external requirements. 
• Identify, assess and mitigate control gaps, design defects in processes, execution issues by closely working with 2nd line, risk partners, WS BRM and WS risk governance team in WS COO team to ensure all gaps/issues etc are solved in a timely and aligned manner. 
• Report and monitor sales and service processes to ensure the consistency control design in both online and off-line channel, and fine tune and redefine service level agreement to be performed by third party/service providers if available in line with Group standard and local regulations. 

Key Responsibilities

• Do project UAT/UVT related WS Operations to ensure project delivery. 
• Continuously learn from Wealth Management Products and master WS Knowledge about Group & Country infrastructure and systems.  
• Identify key issues from day-to-day routine work management, be responsible for risk issue/incident follow through and report as per CPBB escalation matrix; review and solve risk items reported; 
• Perform regular review and comply with Bank compliance requirement; ensure full compliance with regulations. 
• By work with related risk partner, members in WS COO team, WS product team to be responsible for ensuring execution of the first line self-assessment model, report on and analyse the root cause of any risk matters associated to WSO. Track and follow through management actions to mitigate identified risks/incidents/errors etc. 
• Responsible to monitor, proposing remediation initiatives & actions to minimize financial losses and upkeep management controls awareness and in conjunction with GCNA/Group WS COO teams, ensure appropriate focus on risks/issues and resolutions, as well as to execute role and responsibilities as outlined. 
• Support WS COO and Country Business to ensure Satisfactory Audit Outcomes, ensure no controllable findings in responsible areas 
• Supervise outsourcing activities if requires and ensure good risk control. Through participating service review meeting, support team leader to ensure a good performance management result according service agreement established and highlight key concern/issue during the discussion and explore opportunities for improvement.   
• Assist all inspections including but not limited to internal audit review, external regulatory/external audit review etc. Provide full support during audit period and make sure the good quality of data/material provided.  
• Strong risk awareness and understanding of all internal & external requirement and able to timely & accurately roll out all requirement outlined, prioritize regulatory requests for providing or reply etc.  
• Ensure JO targets and operations service standards are achieved. 

Skills and Experience

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.   •    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.  •    Support LM lead WSO to achieve the outcomes set out in the Bank’s Conduct Principles: [including but not limited to Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *   •    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.    Accountable for Consumer Rights Protection Requirements   •    Fully understand the importance of consumer rights protection, prevent damage to consumer’s best interest, implement regulatory requirements related to consumer rights protection, ensure to complete relevant trainings and to always embed consumer rights protection mindset when performing daily work.      Accountability   •    Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal  policies理解、认同并遵守本地法律法规以及渣打内部政策中关于个人问责和职责的要求；  •    Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities跟上本地问责法律法规的发展，以有效地确保并强化内控

Qualifications

• Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank 审慎勤勉地履行岗位职责，以个人或团队成员的身份，为避免任何导
• 致银行遭受或可能遭受法律制裁、监管处罚、重大财务损失或声誉负面影响而做出努力； 
• Be responsible for failure to follow relevant rules and processes, failure to properly perform the 
• responsibilities, and implement corrections对未遵守相关规范和流程、未适当履行职责以及未执行整改
• 措施承担相应责任; 
• Cooperate with any investigations or reviews on regulatory failure such as accountability review 配合任何关于违反监管规定的调查或审查，例如，问责审查; 
• Country Wealth Products Team 
• Country COO 
• Country WRB COO 
• Country Conduct Team 
• Country WRB Teams, especially breezing banking team 
• Country Functional Partners, e.g. Compliance, Legal, OR/CRO, Finance, Technology, CIO, CTMs, 
• GIAs 
• Country External Regulators 
• Group Wealth COO teams 
• Group Compliance, Legal and OR teams 
• Group Wealth Products teams 
• Group Wealth COO teams, Core Platform Teams 
• Group HIVEs  Group Compliance, Legal and OR teams 
• China Mutual Fund certification (境内基金从业资格) is country mandatory compliance requirement. 
• Bachelor above, Experience from Banking industrial, Securities industrial with 2-5 years working experience is preferred. 
• Fluent English and Manderian communication skill; Strong proficiency in written Chinese. 
• Good at MS-Office software (e.g. Word, Excel, PowerPoint) 
• Manage Tech Risks     
• Mange Conduct      
• Mange Project Delivery, Change Management     
• Mange PRT     
• Manage Data      
• Manage WS Product Risk 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.