Details of the Division and Team

Client Management Team is the processing unit that coordinates internally and externally between internal shareholders and clients on New Client Adoption (NCA), Know Your Client (KYC), Periodic Review, ongoing account maintenance, ID overdue, Dormant account, reference letter etc., provides relevant documentation support and performs product setup for CB clients.

What we will offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Supplemental Savings Plan on top of mandatory social security

• 15 days of annual paid leave, plus public holiday & Flexible Working Arrangement

• A range of competitive benefits to suit your needs

• On-line family doctor consultation for both employee & family members

• Employee Assistance Program for both employee & family members

Your key responsibilities 

• Provide professional support on NCA, KYC, Account maintenance, ID overdue, Dormant account, reference letter, annual review, due diligence, data collection & analysis etc., follow up the documentation process, perform system setup etc

• Work as the process owner and ensure end to end management of all activities associated with the process

• Ensure adherence to standards, procedures. Maintain excellent service levels to ensure operational accuracy, continuously improve the process and efficiency. Escalate issues in timely manner where appropriate

• Remain updated with regulation and industry knowledge, ensure to comply with bank and country guidelines

• Maintain good working relationship with all internal stakeholders.

• Support Line Manager on Project, Ad-hoc and Administration tasks

For Account Opening / KYC/ Periodic Review

• Work closely with coverage and operations to ensure smooth client on-boarding experience and fulfill the KYC, periodic requirements etc

• Seek clearance from Compliance and Business Management on implementation of new regulatory and internal requirements impacting KYC, NCA, Account maintenance, periodic review documentation

For System Setup

• Promptly and successfully on-board and provide professional ongoing support on e-banking and other service setup, including follow up the documentation process, perform system setup to activate, support technical trouble shooting

• Arrange and coordinate with DB branches on the product setup for local, regional and global projects

• Works closely with Implementation, Legal and Product Management on procedures/workflow concerning product documentation

Your skills and experience

• University graduated after Jan 2024 and less than 1 year relevant banking experience with proven track record

• Strong interpersonal and effective communication skills, a team player with positive attitude and work ethic

• Quick learner with strong analytical & problem-solving skills

• Sound knowledge on KYC/NCA/Account maintenance, familiar with regulatory developments and legal environment could be a plus

• Knowledge of operating systems and processes, front end customer systems as well as banking products and services

• Strong written & spoken English and proficient in MS Office applications

How we’ll support you

• Flexible working to assist you balance your personal priorities

• Coaching and support from experts in your team

• A culture of continuous learning to aid progression

• A range of flexible benefits that you can tailor to suit your needs

• Training and development to help you excel in your career

About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.