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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job SummaryThis position monitors, analyzes, and responds to operational data to meet Global Business Services (GBS) goals including detailed reporting, average handle time trends, etc. This position communicates GBS service performance to all levels of management, noting exceptions and trends affecting results.Responsibilities:Completes and provides various reports and provides analysis as needed.Completes special projects and deployments, conducts research and analysis (e.g., daily, weekly and monthly reports), and performs process analysis and innovation.Qualifications:High school diploma, GED, or International equivalentStrong written and verbal communication skillsMulti-tasking abilitiesWorking knowledge of Microsoft Word, Excel, Access, and OutlookWilling to work flexible hours and overtime on occasion

Employee Type: 

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