Job Summary

Scope of Role:

Take overall responsibilities at the sub-branch including: achieve sales target, develop new customers and maintain customer relationships; operations and compliance management at the sub branch; team management and promotion of team work.

工作范围：

全面管理支行各项工作，包括：完成销售目标，开发新客户，维护客户关系；支行各项运营及合规管理；团队管理，促进团队合作。

Key Responsibilities/Challenges: 

General

• Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies;
• Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities;
• Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank;
• Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections;
• Cooperate with any investigations or reviews on regulatory failure such as accountability review;
• Properly perform the duties on management and ensure the effectiveness of internal control;
• Be responsible for regulatory failure or risks arising from or in connection of the event over which the employee has the duties of management and/or leadership;
• Be responsible for significant losses due to failure of effectiveness of internal control.

Key Responsibilities

主要职责：

总则

• 理解、认同并遵守本地法律法规以及渣打内部政策中关于个人问责和职责的要求；
• 跟上本地问责法律法规的发展，以有效地确保并强化内控；
• 审慎勤勉地履行岗位职责，以个人或团队成员的身份，为避免任何导致银行遭受或可能遭受法律制裁、监管处罚、重大财务损失或声誉负面影响而做出努力；
• 对未遵守相关规范和流程、未适当履行职责以及未执行整改措施承担相应责任；
• 配合任何关于违反监管规定的调查或审查，例如，问责审查;
• 正确履行管理职责，并确保内控的效率；
• 对负有管理和/或领导责任的事项引起或相关的违反监管规定事件或风险，承担相应责任;
• 为内控失效造成的重大损失负责。

Sales & Services 

• Ensure sub-branch staff are well managed to deliver business performance and achieve targets;
• Ensure a distinctive customer experience for target segments is created and enhanced at the sub-branch;
• Coordinate with Management Team to ensure key initiatives are executed properly in respective sub-branch;
• Facilitate the enhancement of sales & services skills of all sales staff by performing regular performance tracking of individual staff.
• Drive the customer acquisition strategy of Client Relationships to build sustainable business growth of customer base (NTB). 
• Provide regular updates of sub-branch’s overall sales and service performance and key initiatives/events to management;
• Focus on deepening relationships with the high value customers;
• Reduce overall cost and shift cost and investment from non-value-added activities to benefit customers;
• Outperform competitors by delivering superior customer benefits while avoiding price-based competition;
• Ensure timeliness and handle customer’s complaint properly;
• Fully embrace SCB Way and ensure implementation in the sub-branch  

Skills and Experience

销售与服务

• 有效地管理支行相关运营业务，为客户提供优质的商业服务，并带领团队完成销售目标；
• 维护支行良好的服务声誉，以赢得更多的目标客户；
• 通过与管理团队的合作，使支行有能力对运营的过程中出现的突发事件做出妥善处理；
• 定期评估员工业绩，提升销售人员的销售业绩，加强与客户沟通，服务的能力；
• 贯彻客户关系部客户获取战略来实现新客户持续增长；
• 向管理部门定期更新支行的销售，客户服务记录及重大事件；
• 维护并深化与有极大影响及发展潜力的客户的关系；
• 采用快速发展计划的建议，以降低成本，并将资金投入到有利于客户的项目；
• 为高级客户提供更大的盈利空间，在战胜竞争对手，赢得客户的同时避免以价格为基础的竞争；
• 及时、妥善地处理客户投诉；
• 确保银行的工作方式在支行的贯彻和实施。

Governance

• Ensure that all staff in the sub-branch fulfills compliance requirements stipulated by Group and local regulators, and that all audits and inspections (internal and external) are concluded with satisfactory results;
• Mitigate all potential operational risks;
• Oversee the proper functioning and management of all systems, operations and premises related matters;
• Drive product and business license related applications involving Compliance in the sub-branch.

监管

• 确保支行所有员工认真履行银行和地方的要求并且通过内部和外部的各项审计和检查；
• 降低所有潜在运行风险；
• 监督并管理支行所有系统、运营以及经营场地等的正常运作；
• 推动支行产品和营业执照的申请并确保合规。

Qualifications

• Familiar with and abiding by the Chinese laws, regulations and rules;
• Having the professional ethics, morality, integrity, reputation, a good compliance record and no record of misconduct;
• Having a university or higher educational background, having the professional knowledge, working experience and management capabilities required by his or her post; 
• Having the professional qualification/ licenses required by his or her post, including but not limited to Qualification Certificate for Insurance Salespersons, LMF(local/China Mutual Fund)
• Have over four years of working experience in financial activities or over six years of working experience in relevant economic activities (including over two years of working experience in financial activities);
• Having the independence required by his or her post;
• Solid years of related banking experiences with at least several years in managerial role;
• Strategic thinking with an entrepreneurial mindset to start and expand a business;
• Excellent relationship building skills to anchor customer and government officials as well as regulators at the senior level;
• Good familiarity with bank operational procedures;
• Strong marketing skills and a thorough knowledge of financial products and services. Sound knowledge of equities markets, unit trusts and other personal investment services;
• Excellent communications, presentation and negotiation skills;
• Excellent leadership qualities to motivate the team.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.