At AIG, we are reimagining the way we help customers to manage risk. Join us as a Head of Intermediary Distribution Management to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

General Insurance

General Insurance is a leading provider of insurance products and services – focused on helping to manage risk for commercial and personal customers. We offer a broad range of products through a diversified, multi-channel distribution network, including one of the world’s most far-reaching property casualty networks.

How you will create an impact

According to the intermediary distribution related regulatory policies, to work with functions including Branches, Distributions, Claims, Internet Business Department, Compliance, etc. to ensure the policies are followed and internal controls are in place. The Head of Intermediary Management is responsible for overseeing the strategic, operational, and administrative aspects of intermediary relationships. This position will assist and support the head of Distribution Department to develop and execute distribution strategies and operational requirements, with focus on defining and implementing strategies for managing intermediary and sales channels to align with the company’s distribution goals.

Intermediary Management and Compliance (50%)

• Manage the full lifecycle of intermediary contracts, including drafting, renewal, and termination. (5%)
• Conduct regular due diligence and compliance reviews to ensure intermediaries adhere to legal, regulatory, and company standards. (10%)
• Oversee regular inspections, audits, and documentation to maintain intermediary compliance and operational excellence. (10%)
• Ensure timely and accurate reporting of intermediary activities to internal and external stakeholders. (5%)
• To work with various functions including Branches, Distributions, Claims, Product Lines, Internet Business Department, Compliance, and etc. to set up the internal control and practice related to intermediary distributions. (20%)

Assist Distribution Management Head on Sales Culture Building and Distribution Strategy (30%)

• In collaboration with branch GM’s, Product Lines to develop best practice and distribution strategies to develop and grow new and existing distribution channels to achieve target growth and profitability goals. (5%)
• Establish line-of business budget plans, working with branch GM’s, Product Lines to set growth targets. (5%)
• Develop joint action plans clearly identifying product strategies, target segments, UW appetite, and sales KPI’s. (5%)
• Monitor market developments by soliciting input/feedbacks from frontline distribution and other means to identify areas to improve AIG’s value proposition. (5%)
• Perform regular review on sales strategy implementation outcomes with branch GM’s and Product Lines and identify improvements areas, where applicable (5%)
• Work/collaborate with branch distribution teams to translate and deliver strategy into actionable plans for respective channels (5%)

Business Analyst and Support (20%)

• Drive digital adoption among intermediaries to streamline processes and improve efficiency.
• Implement technology solutions to support intermediary administration, such as contract management and compliance monitoring systems.
• Leverage data insights to recommend improvements in intermediary administration and channel effectiveness.
• Assist Dept. Head to develop incentive programs to drive performance and engagement across intermediary channels.
• Assist Dept. Head to design and implement training programs to enhance intermediary knowledge of products, compliance standards, and sales techniques.
• Assist Dept. Head to Develop and monitor KPIs to assess sales and intermediary performance, providing feedback and support to optimize results Producer segmentation strategies

What you’ll need to succeed

• Bachelor’s degree minimum, preferably finance, business / operations.
• Capability to develop financial & operating models
• Track record in formulating distribution channel strategies
• Business planning and analytical skills
• Strong team management skills
• Systematic and pragmatic management style
• Ability to follow through to meet planned goals / objectives
• Analytical mind and ability to think strategically
• Excellent communicator, capable of building collaborative relationships
• Compliance management experience and background is preferred

Ready to take your career to the next level? We would love to hear from you.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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