ROLE SUMMARY

The Meetings, External Engagements, & Travel (MEET) Process / Quality Analyst will support the Regional Process Integration & Controls Manager in implementing MEET processes and overseeing adherence to processes, policies, controls, and standards within APAC region (including China). The Regional Process / Quality Analyst will be responsible for operational monitoring, including transaction sampling and system reviews to ensure processes and systems functionality. Additionally, this Analyst will play a central role in addressing escalations, exceptions, and deviations related to MEET processes.

This Analyst will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation. the Analyst will collaborate cross-functionally as appropriate.

This role will be based in Dalian, China and will work closely with other Process / Quality Analysts, regional operations team, regional HCP payments team, regional sourcing team, and other COEs as appropriate. The Process Analyst will report directly to the Process Integration and Controls Manager for APAC.

• Perform operation monitoring on sampled transactions based on initial analysis
• Support the resolution of escalations; exceptions; and deviations related to MEET transactions and processes within APAC. Ensure all escalations; exceptions; and deviations are documented
• Work with regional Process Integration & Controls Manager to identify opportunities for process changes that will better balance compliance needs with business operational goals
• Serve as first point of contact for compliance-related questions for MEET transactions and processes
• Support a review of data trends to identify risk areas and work closely with Legal, Compliance and Audit to solution gaps
• Work with Anti-Corruption Program Office and Compliance to ensure MAPP transactions comply with MAPP policy and other healthcare professional policies; review control design for any enhancements and ensure proper standard operating procedures are in place
• Conduct periodic quality reviews of MEET systems to ensure standard controls are functioning as expected
• Conduct detailed review/submission of aperiodic audit sampling of My Anti-Corruption Policy and Procedures (MAPP) transactions to ensure accuracy
• Support the development and delivery of training aimed at addressing key findings identified via MAPP/MEET sampling
• Ensure all transactions are properly documented in applicable MEET system and ensure standards are in place
• Support audit preparation and execution
• Ability to present to leadership and manage relationships with stakeholders
• Support Regional Process Integration & Controls Manager in working with ACPO/Compliance to manage approvals for exceptions and identify opportunities for further simplification of MEET processes and controls to better align with business operational goals (while still maintaining a strong compliance posture)
• Support trainings related to MEET policies and processes as needed
• Support regional manager in raising compliance questions and challenges to Corporate Compliance and / or Audit through regular governance meetings
• Raise compliance questions and challenges to Corporate Compliance and / or Audit through regular governance meetings
• Design continued education for MEET colleagues to develop their knowledge of MEET controls throughout the process

BASIC QUALIFICATIONS

• Experience with accounting or compliance / audit transactions, preferably in a shared service with strong compliance controls
• Strength with multitasking and ensuring accurate detail
• Good organizational skills to coordinate and manage multiple priorities
• Ability to manage multiple stakeholders
• Strong interpersonal and organizational skills
• Strong technical skills in managing transactions within a system
• Strong written and verbal communication skills enabling effective communication with all levels of management
• Proficiency in PC skills (MS Excel, Word, PowerPoint) required
• Strong customer service skills and mindset
• Understanding of compliance controls
• Ability to work under pressure and to handle several projects at once
• High level of self-motivation, energy and flexibility
• Understanding of MAPP Policy terms and healthcare compliance policies

PREFERRED QUALIFICATIONS

• Typical Years of Experience: At least 2 years of experience in management, compliance, and customer focused operations with significant volumes and risk (including audit and/or finance experience)
• Minimum of bachelor’s degree in Business, Finance, Compliance or a related discipline
• Fluency in English and Chinese is a must; additional languages preferred
• Compliance experience and financial or audit controls background
• Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies
• Previous experience with pharmaceutical companies is preferred
• Fundamental knowledge of a large compliance related, customer facing operations team
• Ability to engage with stakeholders to resolve issues and achieve objectives
• Proficiency with data analysis and visualization
• Experience with Foreign Corrupt Practices Act transactions preferred

PHYSICAL/MENTAL REQUIREMENTS

Position is location is Dalian, China. Travel would be for work related needs only. Weekend work could be necessary based on volumes.

Work Location Assignment:Hybrid

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.