Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology

The Client Success Manager (CSM) is responsible for ensuring the success and growth of assigned client accounts within the commodities trading sector. Acting as the key representative of the Consulting & Engineering Services (CES) organization, the CSM bridges sales and delivery, ensuring seamless service coordination across multiple offerings such as Data and AI, Custom Applications, SAP, and others. This role is focused on fostering long-term client relationships, driving revenue growth, and optimizing account performance through strategic planning and execution. While not directly responsible for sales, the CSM should have a strong technical understanding and experience in account management or sales-related roles.

Requirements:

Minimum 5 years of experience in IT, account management, or sales-related roles
Technical background (general IT knowledge, not necessarily hands-on experience)
Experience in or knowledge of commodities trading
Fluency in English and German; French is a plus
Strong ability to orchestrate and coordinate teams working on complex, multi-offering accounts

Key Responsibilities

Revenue Growth

Collaborate with Market partners for account planning, leveraging industry SMEs
Manage and generate the sub-$5M pipeline
Ensure contract renewal readiness and secure renewals
Foster a revenue growth mindset within the CES team
Identify cross-sell opportunities and proactively create opportunities through Consulting Partners, Client Technical Leads, Industry SMEs, and Sales teams

Client Intimacy

Act as the Voice of the Client within CES
Understand and align with the Client’s goals, internal programs, and technology activities
Build and maintain relationships with key client stakeholders
Stay informed on industry trends, competitor activities, and market shifts

Revenue Management

Approve sub-$5M deals
Partner with Market teams for accurate revenue and margin forecasting
Ensure all contractual delivery obligations are met

Delivery Quality

Lead a virtual team comprising all CES personnel engaged in the account
Ensure client satisfaction with delivered work
Work closely with delivery teams to meet margin targets, optimize onshore/offshore mix, labor pyramid, and automation
Oversee delivery of fixed-price projects within time, scope, and budget
Ensure efficient resourcing and staffing speed

This role offers the opportunity to work with top-tier commodities trading clients, coordinate cross-functional teams, and ensure seamless service delivery. The Client Success Manager is a strategic, client-facing position that requires a blend of technical expertise, relationship management, and business acumen.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.