The primary role of the Bilingual Task Manager is the setup, maintenance and management of Group Benefits plans across claims, billing & administration platforms, as well as the Plan Administrator and Plan Member Group Benefits website.

Position Responsibilities:

• Set up new client implementations and amendments for Small Business and Mid-Market clients.

• Translate contractual language for plan sponsor contracts and member booklets.

• Identify and drive documentation and process improvements using Lean methodology.

• Collaborate with internal teams in Implementation and Regional Group Offices to ensure accurate plan design for successful plan implementation and amendments.

• Use the Groups Benefits experience to determine that the proposed structure can be accommodated on the various admin systems.

• Ensure Service Level Agreements are met and provide same-day coding for rushes to ensure service excellence.

• Assemble and verify contract and booklet language to ensure Plan Sponsor documents are accurate for both new issues and amendments. 

Required Qualifications:

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients inside and outside of Quebec

Preferred Qualifications:

• Possess comprehensive knowledge of Group Benefits systems and processes, and demonstrate the ability to effectively manage related tasks and challenges.

• Exhibit expertise in project management, with a proven track record of successfully leading projects from inception to completion while ensuring alignment with organizational goals.

• Demonstrate creativity and flexibility in responding to challenges, with an ability to adapt quickly to changing circumstances in a fast-paced environment.

• Show strong attention to detail and the ability to prioritize effectively, understanding the diverse needs of plan sponsors, advisors, members, and operational departments.

• Maintain a positive, confident, and resilient attitude, with an additional advantage of knowing legal contract language and limitations.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact recruitment@manulife.com for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.