Join our Global Technology Services and Support Team!

How will you contribute:

Collaborating with the Manager, IT Asset Management; the analyst will ensure that hardware assets are accurately onboarded, deployed, discovered, and populated in the Asset Management Database (AMDB)/Configuration Management Database (CMDB). Hardware assets will be effectively tracked throughout each stage of the lifecycle to be re-harvested, or decommissioned following ITAD standard processes.

Responsibilities:

• Maintain an accurate inventory of assets, including servers, desktops, laptops, network equipment, virtual, cloud, and container-based assets across all stages of their lifecycle.

• Track all hardware asset inventories globally from acquisition to decommission.

• Work closely with vendors and suppliers for hardware purchase, warranty, and maintenance.

• Partner with IT Configuration Management to populate and update the configuration management database with accurate information.

• Liaise with other groups, such as software asset management, configuration management, network, and information security, and all business segments for seamless asset management.

• Govern and audit the ITAD process to ensure accurate and responsible decommission, disposal, destruction, recycling, and harvesting of hardware during its lifecycle.

• Perform inventory checks, validations and attestations of all hardware classes to ensure completeness, correctness and compliance with ITAM and risk standards.

• Manage and produce real time, on-demand hardware reports, metrics etc. via dashboards in ITAM tools.

• Manage and resolve intake requests, incidents and inquiries related to hardware lifecycle management.

• Initiating forensic investigations and reviews of hardware assets to uncover non-compliance, policy and process breaches, reduce risk, and remediate issues.

• Using industry standard ITAM tools such as ServiceNow SAM/HAM, ServiceNow CMDB, and other tools.

Skills and Experience:

• Minimum (3+) years of experience with IT asset management, licensing, software sales, software auditing firms, hardware asset management, procurement, or software purchasing.

• Strong knowledge of hardware asset life cycle management processes including planning, acquisition, deployment, monitoring, decommission, and disposal.

• Strong knowledge utilizing and/or implementing asset management tools, including automated discovery configuration tools and processes (ServiceNow, SCCM, etc.)

• Good understanding of API’s and integrations that support asset discovery.

• Knowledge of the ServiceNow platform, mainly Ham Pro.

• IT Asset Manager certification (CHAMP) preferred.

Must Haves:

• ITIL Knowledge and hardware asset management experience.

• Knowledge managing and promoting data quality, integrity, and security of ITAM and CMDB repositories.

• Skills in analyzing CMDB data to highlight anomalies and errors and to find opportunities for improvement.

• Experience working with configuration item (CI) owners to define remediation plans.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment:

Values-first culture 

We lead with our Values every day and bring them to life together. 

Boundless opportunity 

We create opportunities to learn and grow at every stage of your career. 

Continuous innovation 

We invite you to help redefine the future of financial services. 

Delivering the promise of Diversity, Equity, and Inclusion 

We foster an inclusive workplace where everyone thrives. 

Championing Corporate Citizenship 

We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.