Are you ready to be part of a dynamic and innovative company that's revolutionizing Financial Crime Management? At Nasdaq Verafin, we're not just industry leaders; we're trailblazers in providing cutting-edge, cloud-based solutions for financial institutions. We’re creating the world’s most effective financial crime fighting network! Exciting Opportunity: Sr Analyst – Technical Analysis We have an opening in St. John's or Toronto for our Data Interface Case Operations team. This team provides third line support for how data is mapped from the customer’s banking systems into our product to ensure the product works optimally. You will ensure we have the most effective processes in place to deliver an exceptional customer experience; while continuously establishing a smooth case management/flow. Additionally, you will have the opportunity to collaborate with other teams across the business to support our customers!
- Working with the team to manage and responding to cases, while ensuring customer needs are being met
- Confirming both the software and code changes are getting actioned in timely manner
- Conducting increased in-depth investigations to resolve cases for technical work
- Ensuring Service Level Agreements (SLA) are met for TG and Enterprise level customers
- Mentoring junior colleagues in specialized knowledge and actively provide feedback to internal key stakeholders
- Experience using Salesforce Reports and dashboards would be considered an asset
- Strong technical aptitude and knowledge of JAVA, XML, and POSIX file manipulation tools
- Ability to effectively organize, prioritize and escalate customer issues
- Confident, articulate, and professional communication abilities
- Previous experience in Data Integration/and or Development would be considered an asset
- Understanding of the life cycle of cases including customer impact and facilitate the direction and priority of customer cases.
- Skilled in working cross-functionally to adapt to quickly changing priorities
- Strong ability to analyze and troubleshoot issues
- We have established measurable targets and a solid foundation of processes
- Lead cross functional meetings with internal stakeholder teams, allocates work and communicates persuasively.
- Helping Product Teams resolve customer issues by potentially being involved in escalated calls with customers.
- Identifying data mapping deficiencies and provide recommendations toward resolution.
- Becoming more knowledgeable in the Verafin data model
- Your in-depth customer experience and product knowledge experience allow you to help teammates prioritize escalated issues
- Innovative Solutions: Be part of a team that's at the forefront of financial crime management technology, in a rapidly evolving industry.
- Impactful Work: Help financial institutions protect themselves and their customers from fraud and other financial crimes such as elder abuse, human trafficking and money laundering.
- Dynamic Growth: Join a company that's expanding quickly, offering you endless opportunities to grow and advance.
This position can be located in St. John’s or Toronto, and offers the opportunity for a hybrid work environment (2 days a week in office), providing flexibility and accessibility for qualified candidates
This job posting closes on April 18th at 11:59pm Newfoundland Time Zone.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.