You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

This opportunity is a 1 year contract with flexible hours

Are you passionate and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health.

What will you do?

• Process Access to Personal Information requests for Group Disability clients within established service and accuracy standards

• Partner and communicate with other business units to ensure all requested information is provided

• Respond to inquiries from clients or third-party requesters using a client-centered approach

• Initiate and manage the breach containment process in cases of privacy incidents

• Remain current on Group Disability practices and the Access to File Requests guidelines

• Work collaboratively with internal business partners

• Investigate and resolve issues or complaints

• Participate in projects as requested

• Identify and suggest Continuous Improvement opportunities

What do you need to succeed?

• Strong analytical, organizational and problem-solving skills

• Strong verbal and written communication in English and French

• Attention to detail - ability to review and process large documents efficiently with a high level of accuracy

• Ability to work independently within scheduled deadlines

• Ability to manage multiple tasks simultaneously

• Ability to make timely and sound decisions

• Strong customer focus

• A continuous improvement mindset

• Working knowledge of Group Benefits, Disability Management and/or Privacy legislation, an asset

• Knowledge of Adobe Acrobat DC, Word, Share Point, Outlook and Solar, an asset

What’s in it for you?

• Opportunities to learn new skills, grow and move into different roles

• Trusting, diverse and inclusive working environments

• Supportive leadership who’s focused on your success and well-being

• Continuous improvements that focus on enhancing your work and our clients’ experience

• Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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