Join our Global HR Employee Experience Design team as an HR System Analyst. In this role, you will report to the Director of Global Experience Solutions and be responsible for the implementation, maintenance, and optimization of our HR Technology including our Learning Management System (LMS) and Learning Experience Platform (LXP). You will collaborate with various stakeholders to identify and address HR technology needs and lead the development and implementation of innovative HR technology solutions.

You will be responsible for supporting our stakeholders across the organization by serving as a technical/functional analyst responsible for configuration and optimization of our HR Technology.

Because you are highly technical, process oriented and end-user focused, you’re able to identify problems or risks and develop forward thinking solutions that you can communicate with clients using visuals and language they can understand. You know when to challenge, when to ask for help or when to go above and beyond for success. You enjoy constantly learning and applying new advances in technology for the organization that exemplify and uphold our vision and strategy.

Key Responsibilities:

• Monitor system performance, troubleshoot issues, and implement product enhancements to ensure optimal functionality.
• Identify, gather, validate, and design solutions that enhance employee experiences and meet both business and end-user requirements.
• Utilize critical and analytical thinking to build processes and implement improvements that continually enhance the employee experience while maintaining business requirements.
• Proactively identify, monitor, and resolve technical issues within our HR tools and technology.
• Stay up to date with advancements and opportunities in technology platforms and apply this knowledge to support ongoing enhancements
• Prioritize work effectively to deliver successfully.
• Document processes and procedures to ensure business continuity.

Qualifications:

• Bachelor's degree (in HR Management, Business Administration or similar) or equivalent combination of education and work experience
• 1-3 Years of experience in HRIS administration or application support, including 1 year supporting Workday and/or Cornerstone
• Demonstrated experience handling highly sensitive and confidential information with discretion and professionalism within data privacy standards
• Experience with large global organization
• Self-motivated
• Strong technical acumen and logic
• Proven demonstration of initiative and desire to build skills in new areas
• Solid understanding of data - how to obtain, how to interpret, how to use for analysis and to help drive decisions
• Solid consulting experience e.g experience presenting, explaining complex functionality to management and end-users

Additional Education and Experience:

- Experience with Learning tools including Workday Learning is an asset

- Experience with Phenom, Cornerstone, Edcast an asset

- Experience with JIRA, Salesforce, ServiceNow or similar applications is an asset

- Experience working in an agile environment is an asset

- Experience with Human Centered Design (HCD) principles and practice an asset

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.