Join our Enterprise Technology Services team!

Collaborating with our Manager, you will be a part of the System Reliability and DevOps team to ensure technical issues are resolved to maintain business continuity.

How will you contribute:

• Responsible for engineering and daily administration of the Managed File Transfer services and how the applications, users, and customers work with those services.

• Responsible for the onboarding of Trading Partner configurations in Sterling File Gateway.      

• Creation of Business Processes, schedules, etc. in Sterling B2B Integrator.

• Maintaining stability and performance of the Sterling File Gateway, Sterling B2B Integrator, Sterling Control Center and Sterling Secure Proxy environments.

• Responsible for crafting standard processes for Sterling File Gateway, Sterling B2B Integrator.

• Assisting in defining project requirements and performing business analysis using industry standard practices.

• Responsible for training resources in the use of Sterling File Gateway and Sterling B2B Integrator; mentoring in a team-oriented environment.

• Installation and tuning of Sterling Integrator products.

• Providing system support within a high availability on-call rotational environment to users for issue resolution.

Skills and Experience:

• Minimum of 5 years working with Sterling File Gateway and Sterling B2B Integrator.

• Solid understanding of file transfer protocols including HTTPs, SFTP, FTPS, AS2 and Connect:Direct.

• Knowledge of Aspera Faspex. 

• Knowledge of PGP encrypt/decrypt.

• Knowledge of BPML.

• Experience working in Windows and UNIX environments.

• Experience with MS SQL database environments.

• Outstanding interpersonal and communications to collaborate within a team.

• Strong writing/documenting skills.

• The ability to be flexible and multi-task as needed in a fast-paced environment.

What can we offer?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you:

Values-first cultureWe lead with our Values every day and bring them to life together.

Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

Continuous innovationWe invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.