The Global HR Data Governance and Security team is seeking a highly skilled and experienced Data Governance Specialist to join our team. Reporting to the Director, Data Governance and Security, the HR Data Governance Specialist will develop and enforce governance policies, data quality standards, and stewardhip processes to maintain data consistency and accuracy. Collaborates with cross-functional teams and provide guidance on tool usage and data governance leading practices. Utilizes data tools to profile data, identify discrepancies, and execute cleansing procedures for enhanced data quality. This role will primarily focus on our Workday HRIS, requiring strong Workday configuration and cross-functional HR domain expertise. 

Given the complex integrations and integrated HR ecosystem, this role will be responsible for assessing interoperability impacts across the various systems, processes, and data transfer to ensure data integrity, security, and compliance within HR systems.  This individual will play a critical role in leveraging advanced technical expertise to drive improvements.  

This full-time, hybrid role requires global expertise and understanding of local and regulatory considerations when designing and implementing solutions and be expected to manage multiple concurrent projects, collaborate with cross-functional partners, and lead expectations and impact on end users. 

Position Responsibilities :  

• Ensure data integrity, security, and compliance within all HR systems, in alignment with company policies and legal and regulatory requirements.  

• Identifies bottlenecks in internal data processes and works to resolve them by automating processes and optimizing data delivery and storage.

• Implements data monitoring and alerting solutions to proactively identify and address data issues.

• Provide training and support to HR team members on the effective use of HR technology tools and platforms to improve data integrity.

• Drive innovation and advocacy for technology use to enhance the employee experience and serve as a data expert in Workday and other HR technologies to support applying new advancements to support the organization's vision and strategy. 

• Develop and implement new HR technology solutions to improve efficiency, accuracy, and user experience.  

• Partner with key internal customers to enhance activities and troubleshoot any data issues or opportunities 

• Provide support from a data perspective for creating and maintaining custom reports and dashboards in various HR tools 

• Develop and maintain detailed configuration and standard operating procedures 

• Assist with impact assessments, regression testing, and communication plans 

• Stay abreast of the latest advancements and opportunities regarding data management within the suite of HR technologies.

Required Qualifications:

• 5+ years of hands-on technical configuration and technology implementation experience across HR technology applications including HRIS (Workday), ATS, performance management, learning systems and other HR technology platforms. 

• 5+ years of HR domain expertise with a particular concentration across data management and security. 

• Experience working in a large global organization and delivering solutions under tight timelines. 

• Proven ability to handle sensitive and confidential information within data privacy standards. 

• Demonstrated technical, strategic, and consultative skills, with the ability to develop forward-thinking solutions to address complex problems and risks.  

• Experience with project management, human center design principles and change management approaches in support of HR technology initiatives.  

• Persuasive communication and influencing skills across cross functional internal and external stakeholders.  

• Strong analytical and problem-solving abilities, with a focus on continuous improvement and innovation

• Advanced to expert level Excel skills

Preferred Qualifications: 

• Other HRIS configuration experience is helpful  

• Experience with ADP, Phenom, Cornerstone, Edcast an asset 

• Experience with JIRA, Salesforce, ServiceNow or similar applications is an asset 

• Experience working in an agile environment is an asset 

• Exceptional customer service, communication, and relationship building skills 

• Strong technical acumen, logic, judgment, and decision making 

• Initiative and willingness to build skills in new areas 

• Solid understanding of data analysis and interpretation 

• Demonstrated consulting experience and ability to influence 

• Commitment to ethics, data privacy, and compliance policies 

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.