We are seeking a highly skilled and motivated Site Reliability Engineer (SRE) to join our dynamic Manulife Bank Service Delivery Management (SDM) team. The SRE will be responsible for ensuring the reliability, availability, and performance of our systems and services. This role involves working closely with development and operations colleagues to build and maintain scalable and resilient systems.

Key Responsibilities:

• Design, implement, and maintain infrastructure and tools to support the reliability and scalability of our services.

• Collaborate with development colleagues to ensure that applications are designed with scale and reliability in mind.

• Monitor system performance and solve issues to ensure high availability and performance.

• Develop and maintain automation scripts and tools to improve operational efficiency.

• Participate in on-call rotations to provide 24/7 support for critical systems.

• Implement and handle disaster recovery and business continuity plans.

• Conduct root cause analysis for incidents and implement corrective actions to prevent recurrence.

Qualifications:

• Post-secondary education in Computer Science, Engineering, or a related field.

• 2 to 5 years experience as a Site Reliability Engineer or similar role in a fast-paced environment.

• Solid understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes).

• Proficiency in scripting and automation using languages such as Python, Bash, or similar.

• Experience with monitoring and logging tools (e.g., New Relic, Grafana, ADX).

• Experience with Power Platform tools; in particular Power BI.

• Experience with ITIL and Agile methodologies.

• Excellent problem-solving skills and attention to detail.

• Strong communication and collaboration skills.

Preferred Qualifications:

• Experience with CI/CD pipelines and tools (e.g., Jenkins, Github).

• Familiarity with security protocols and compliance standards.

• Knowledge of networking and security protocols.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

Values-first culture: We lead with our Values every day and bring them to life together.

Boundless opportunity: We create opportunities to learn and grow at every stage of your career.

Continuous innovation: We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion:  We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.