Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Brazil Country Leader will drive market success across Brazil, focusing on expanding sales capabilities and shaping cross-functional ecosystem activities to build pipeline, deliver on sales targets, and capture market growth opportunities. In this role, you will develop and implement a comprehensive go-to-market strategy for Brazil. Success will require superb cross-functional leadership and collaboration with leaders across partnership & channels, marketing, customer success, renewals, product development and other functions. You will be responsible for driving revenue growth, customer satisfaction, and market expansion in Brazil, while leading and developing a high-performing team of sales professionals. You will report directly to the GVP LATAM Sales and work closely with other senior executive leaders across the company.

This leadership position comes with the opportunity to play a pivotal role in growing the business and driving lasting impact for the organization. The ideal candidate is a proven sales leader with expertise in the Brazil market, excellent relationship builder, and an intellectually curious individual who can develop trust with senior leaders and stakeholders across the organization.

What you get to do:

Develop and execute a strategic 3-year plan that aligns with ServiceNow's vision, mission, and values, and delivers on the revenue and profitability targets for Brazil.
Lead, organize, and manage executive-level strategic planning, sales programs, and operational cadence to drive operational rigor, continuous improvement and implement changes across our business in conjunction with functional leaders.
Lead, coach, and inspire a team of AVP’s, Regional Sales Directors and field-based sales account executives, ensuring that they have the skills, tools, and resources to succeed in a complex and competitive sales environment.
Build and maintain strong relationships with key customers, partners, and influencers in the region, and leverage them to create new business opportunities and drive customer loyalty and retention.
Monitor and analyze sales performance, pipeline, and forecast data, and provide timely and accurate feedback and guidance to the sales team and senior management.
Identify and pursue new market segments, verticals, and solutions that align with ServiceNow's value proposition and differentiation.
Collaborate with cross-functional teams, including partnership & channels, customer success, marketing, product, services, and operations, to ensure alignment and coordination of sales activities and initiatives.
Represent ServiceNow as a thought leader and industry expert in the region, and participate in relevant events, conferences, and media engagements.
Ensure compliance with ServiceNow's policies, values, and ethics, and foster a culture of excellence, diversity, and inclusion within the sales organization.
Responsible for overseeing general country-related topics concerning to the workplace environment, to ensure actions that could impact the whole team/areas.

Qualifications

Qualifications

10+ years of progressive sales leadership experience in enterprise software, cloud, or SaaS, with a proven track record of over-achieving sales targets and driving revenue growth in a large and complex region.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Highly effective leader with exceptional executive presence and communication skills, and a robust network of C-Suite connections across Brazil enterprise market. Proven ability to build consensus, negotiate effectively, and drive results at all levels, both within and outside the organization.
Exceptional coaching and mentoring skills, with a passion for developing and empowering sales talent.
Strategic, analytical, and innovative thinker, with the ability to create and execute a compelling multi-country sales vision and go-to-market strategy.
Customer-centric and results-oriented mindset, with a focus on delivering value and solving customer problems.
Innovative and entrepreneurial spirit, with a willingness to embrace change and challenge the status quo.
High level of integrity, accountability, and professionalism, and a commitment to ServiceNow's core values.
Bachelor's degree or equivalent experience required, MBA or advanced degree preferred.
Ability to travel up to 50% within the region and occasionally to other locations.
Proficiency in English, Portuguese and Spanish.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.