Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

People, Culture & Communications (PC&C):

At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer focused.

We’re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement. We’re looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you.

Role Synopsis:

The Line Manager Advisor provides business-facing consultation and advice to individual line managers and may facilitate the resolution of everyday queries and coaching to drive engagement, pre-empting and resolving line manager inquiries on policy and informal ER cases. The role uses data to coach line managers to ensure they are supported throughout all people management activities.

The advisor delivers reliable, compliant, and secure P&C operations in support of the business, using and interpreting data and insights relevant to the business they support. The role involves acting as the first point of contact for line managers for people management queries, advising on policies and processes, and ensuring a positive experience by prioritizing and seeking guidance on tickets using Salesforce.

Role Purpose:

Provides business-facing consultation and advice to individual line managers, facilitating the resolution of everyday queries and coaching to drive engagement, pre-empting and resolving line manager inquiries on policy and informal ER cases.

Role Accountabilities:

• Deliver reliable, compliant, and secure P&C operations in support of the business
• Provide business-facing consultation and advice to business leaders and may facilitate the resolution of everyday queries and coaching to drive engagement, pre-empting and resolving employee relations (ER) cases, and ensuring that diversity and inclusion are foundational elements of the P&C people plan and supported throughout all people management activities
• Good understanding of the business and population they support
• Leverage and interpret data and insights relevant to the business they support
• Leverage standard processes and identify efficiencies and opportunities for alignments by connecting across P&C teams
• Act as the first point of contact for Line Managers for people management queries
• Advise line managers on group generic and entity-specific policies and processes
• Advise line managers on approval requirements and manage activities requiring approvals according to the People Authorities matrix.
• Provide coaching and challenge to Line Managers around policy and cyclical activity (recognizing business differentiation) e.g., end-to-end goal setting, reflections, and pay review process comms, tracking, advice
• Handle the majority of queries across the spectrum of P&C activities that cannot be undertaken at tier 0, referring managers back to tier 0 where appropriate and acting as a gatekeeper for tier 2 and partnering (tier 3) services
• Ensure correct process and channels are followed for P&C queries and transactions, promoting self-service where possible
• Ensure a positive experience by prioritizing and seeking guidance on tickets using Salesforce, acting as the point of contact for Line Managers and employees until point of closure or critical issue
• Review and amend transactions across the full P&C technology landscape to ensure the right data is entered into the transaction – e.g., update allowances and org data
• Adhere to agreed service requirements and SLAs
• Identify and raise opportunities for operational efficiencies and continuous improvement of service as well as the knowledge base
• Proactively update understanding/knowledge of policies, standards, and processes
• Continuously maintain a broad understanding of business context, issues, people strategy, priorities aligned to entities as well as specifics like labor relations/works council considerations and employee practices in relevant locations

Skills:

• Psychological safety 
• Legal and regulatory environment and compliance
• Stakeholder management
• Organizational knowledge
• Analytical thinking
• Agile core principles
• Resilience
• Teamwork
• Coaching
• Customer centric thinking

Essential Education and Experience Requirements:

• Bachelor's degree or equivalent in Business Administration, Human Resources, or other relevant field
• Minimum 3-5 years of relevant P&C experience
• Breadth and depth across the HR technical areas and able to provide professional advice and act as a coach to others in most of the areas
• Experienced in Employee Relations and case-work
• Experience in Human Resources, proven capability and experience in delivering talent management, ER, track record of effective partnering considering business needs and linking value to business results
• Experience with organizational change and working in a matrixed organization and working knowledge of relevant labor legislation and regulations 
• Must be proficient in English and Portuguese
• Proficient in Spanish is desirable

Technical:

• Foundational knowledge of HR solutions
• Proficient in using CRM systems
• Proficient in using MS Office
• Proficient in using Reporting & Analytics tools

Behavioral:

• Legal and regulatory environment and compliance
• Customer management
• Organizational knowledge
• Analytical thinking
• Agile core principles
• Resilience
• Teamwork
• Coaching
• Customer-centric thinking

Why Join Us:

We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to providing an inclusive environment in which everyone is respected and treated fairly.

We recognize that there are many aspects of our employees’ lives, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment and many others! Reinvent your career as you help our business meet the challenges of the future. Apply now!

Travel Requirement

Negligible travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Analytical Thinking, Coaching, Communication, Creativity and Innovation, Culture and behaviour change, Curiosity, Customer centric thinking, Data Analysis, Data cleansing and transformation, Decision Making, Digital fluency, Employee and labour relations, Employee Engagement, Employee Experience, Facilitation, Global Perspective, Influencing, Job Design, Leadership Assessment, Leading transformation, Long Term Planning, Managing change, Managing workforce concerns {+ 11 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.