Job Description:

About DXC Bulgaria  

We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comfortably work from home, but we also keep our offices open for collaboration, meetings, and building a strong team spirit. We tailor everyone’s development path to their individual interests through training and additional certifications.

Our experience and desire to grow, our mission, and our values ​​create an environment where ambitious people become successful at home. At home - in Bulgaria.

Are you passionate about optimizing service operations and ensuring seamless catalogue management?

We are currently looking for a Client-Facing Catalogue Operations Manager with English language to be the authoritative owner of catalogue content once it transitions to steady-state operations. In this role, you'll act as the primary point of contact for all updates, changes, and enhancements to the Standard Service Catalogue, ensuring accuracy and efficiency.

Daily challenges  

• Serving as the go-to contact for clients regarding all catalogue-related matters;

• Reviewing, assessing, and managing change requests to ensure accuracy and feasibility;

• Planning and coordinating catalogue updates within the monthly maintenance cycle;

• Working closely with internal delivery teams to research pricing, service details, and fulfillment;

• Validating updates to ensure completeness and communicating changes to clients and internal teams;

• Staying ahead of product updates and initiating necessary catalogue enhancements in collaboration with clients.

eXperience and skills required

• Bachelor’s degree;

• 2+ years of experience in a client-facing role (Request Fulfillment Manager or in a similar position is a plus);

• Strong time management skills to handle peak workloads and tight deadlines;

• Exceptional communication skills – written, verbal, and customer interaction;

• Ability to analyze problems, work with business processes, and handle complex requests;

• High-level planning and organizational abilities;

• English language – both written and verbal.

Company benefits

• Competitive remuneration package

• Additional Medical & Life insurance

• 4 days additional paid leave (total: 24 days)

• The possibility to work entirely remotely

• Food vouchers

• Training, continuous learning and career development in the largest IT company on the market

• Unlimited access courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)

• Access to a foreign language learning platform

• Stable employment in an international company

• Advancement opportunities within the organization (a variety of interesting projects with the array of technologies and tools)

• Flexibility in work arrangement (hybrid or fully remote work, the home office culture is in our DNA)

• Workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.)

• DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Micro Focus, Salesforce, Red Hat, VMware, Workday)

• Employee Referral Program - a financial bonus for the referrer for successful candidate recommendation

• Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)

• Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)

• Opportunity to join our numerous charity and ecology-related events organized by our Employee Ambassadors team

We Deliver eXcellence for our Customers and colleagues every day. Our values form the foundation of everything we do and every decision we make.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.