Description -

This position is part of CS EMEA Supply Chain Operations team and a key position for the HP on HP program. HP on HP program’s goal is to deliver support for HP employee and ensure HP employees have required PC equipment. CS EMEA Supply Chain PC department owns the PC com spare parts distribution, in EMEA, for support demand. 

Job specifics/responsibilities:

• Ensuring on time shipments to customers

• Replenishment of stock locations (target set up and follow up management on stock availability) •    DHL operations/management (Transfer & units’ delivery)

• OSSP operations/management (Repair & Refurb, scrap, parts availability, KPI management)

• CS SC Reporting & follow up (Reporting, Remote Management Center, DHL/logistic partner)

• Operational escalation management (re-repair, repair quality, costs, logistic delay, etc.)

• Regional Product Lifecycle Management follow up (New Product Introduction, Last Time Buy)

• Execution of unit priority management

• E2E managing reconciliation, reimaging, Defective On Arrival processes

 Key deliverables/accountabilities:

• E2E regional operational management (Outsourced Service and Support Partner/ DHL/logistic partner DHL)

• Flex KPI & performance monitoring (daily, weekly, monthly)

• Corrective action planning and follow up

• Daily performance & efficiency queries/decisions

• Operating CS SC network planning and repair parts availability

• Product Lifecycle Management (New Product Introduction, Last Time Buy)/ Remote Management Center management •  Exception case management

• Monthly Business Review/Quarterly Business Review participation preparation and support

Education (degree) and professional experience required:

• Materials/engineering/logistics degree or equivalent experience

• Typically, 3+ years of experience in a supply chain function (e.g. demand planning)

• Typically, 0-2 years of direct or indirect people management experience

Other requirements:

• Fluent English

• Business Knowledge - Knowledge of Support operations, its critical success factors, strategic direction of our products, human and material resources Good analytical skills

• Planning and Organization - Department basics, priorities, budgets, schedules, project mgt, business fundamentals, etc.

Personal skills and qualities:

• Excellent Communication skills

• Leadership - Ability to communicate skillfully and get results through others, to think strategically, promote creative thinking and implement initiatives. 

• Independence and ability to work in a team. Ability to effectively interact and develop relationship with HP teams and external partners.

• Attention to details

• Capability to work with external partners

What do we offer:

• A dynamic, diverse, and inclusive work environment within a leading global organization.

• Opportunities for professional growth, development, and cross-functional exposure.

• The ability to make a tangible impact on HP’s operational performance and customer satisfaction across EMEA.

• Additional medical insurance

• Life insurance

• Additional days paid leave

• Food vouchers

• Wellness program (incl. sport cards)

• Work-life balance support including work from home opportunities

*Please, be aware, this is a temporary (Maternity cover) position.

We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement