Description -

The Logistics Operations account management provides strong expert support in the management of EMEA Whole unit logistics carrier operations.  The carrier operation account management (OAM) is accountable of logistic carrier operational performance for pick and up and delivery of Whole unit in EMEA.

Responsible for handling complex logistics issues and escalations through analysis and strong follow-up with HP teams and logistics partners representatives (e. g. LGI, UPS, etc.).

The OAM will focus on knowledge gaps and inefficiencies in existing processes and drive deep-dive analyses to find a sustainable and effective solution.

Another important part of the OAM’s job is to be an active point of contact for HP motion performance  representative and HP country performance representative.

Job specifics/responsibilities:

Operations

• Provides weekly key performance indicator: collection, inbound and outbound logistic performance with narrative in case of deviation

• Support narrative for E2E performance and SNPS

• Manage logistics escalation

• Be the entry point for logistics for CSM country support manager

• Manage partner governance:

  • Daily and weekly call with partner to follow up on any operation deviation

  • Provide feedback for Monthly and quarterly business review

• Manage Logistic Administration Center (LACE) process that impact logistics: Define clear business rule enabling seamless collection and delivery

• Drives/Support new process integration making sure the activities are well structured and stabilized and proper governance process is in place.

• Identifies and drives standardization and process improvements through analysis. Will be responsible for implementation of the process improvements.

• Leads/Support with high degree of autonomy various projects and initiatives related to logistics activities or process improvements. Liaises with logistics partner and supply chain representatives and teams to drive investigations and initiatives.

Customer Satisfaction

• Cultivate a customer focused culture of flexibility, responsiveness and innovation.

• Seek customer feedback and use it as an important guideline to propose optimizations in the work processes of the team.

• Cultivate and maintain good relationship with stakeholders within the supply chain community, internal customers and various logistics counterparts.

Education & Experience Recommended:• Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.• Typically has 4-7 years of work experience, preferably in supply chain, operations, or a related field or an advanced degree with 3-5 years of work experience.Preferred Certifications:• Project Management Professional (PMP) Certification• Certified Professional In Supply Management (Standards Organizations)Knowledge & Skills:• Continuous Improvement Process• Data Analysis• Enterprise Resource Planning• Finance• Inventory Control• Inventory Management• Key Performance Indicators (KPIs)• Lean Manufacturing• Material Requirements Planning• Materials Management• Process Improvement• Procurement• Production Planning• Purchasing• SAP Applications• Supply Chain• Supply Chain Analysis• Supply Chain Management• Supply Chain Planning• WarehousingCross-Org Skills• Effective Communication• Results Orientation• Learning Agility• Digital Fluency• Customer CentricityImpact & Scope• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.Complexity• Responds to moderately complex issues within established guidelines.DisclaimerThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement