Expression Of Interest - Strategic Designers

Level: Senior and Lead Strategic DesignersBusiness Units: Everyday Business Banking, Wealth and Private, Financial Crime, and Everyday Banking

What to expect when applying for the EOI: Our Talent Acquisition partners will be in contact to give you an overview of the role and guide you through the end-to-end process.

OverviewThe Design teams at CBA are rapidly growing, and we are looking to hear from a range of Strategic Designers to work across our Human-Centred Design teams. These roles are a mix of Senior to Lead positions, and we are looking for a range of T-shaped designers that have that end-to-end capability with strong strategic and stakeholder management experience.

You are a visionary Designer, strong communicator, and collaborator. You empower people from different disciplines to work in a coherent cross-functional environment to deliver impactful design solutions. You balance strategy with execution to simplify complex journeys that deliver both customer and business value. You can work front-to-back in value streams, advocate for customers, and inform decisions using evidence-based insights and data.

What You’ll Bring

• Deep expertise in design thinking methodologies applied to product, proposition, service and digital experiences. We are looking for different T-shaped practitioners and leaders, so if you have deep skills in any one design discipline and are well-versed in the others, we’d love to hear from you.
• Strong skills in systems thinking, prototyping, and storytelling to bring ideas to life.
• Applies a front-to-back lens to value streams to articulate what needs to change for customers, processes across the bank and technology environment.
• Ability to navigate ambiguity and define problem spaces with clarity and insight.
• A track record of leading cross-functional collaboration to shape strategy and innovation.
• Proficiency in Figma, with an ability to prototype at varying levels of fidelity.
• Passion for designing inclusive, accessible, and customer-centric solutions that create positive outcomes.

What You’ll Do

Explore & Define Future Opportunities

• Co-create a vision that the team and the Bank can rally behind.
• Design and conduct discovery research with customers and work with specialists for more complex research mixed methods to uncover unmet, emerging, and latent customer needs.
• Synthesise insights into customer archetypes, journeys, and opportunity spaces that inform new propositions and experiences.
• Lead ideation and concept development, experimenting with new ideas to test desirability, viability, and feasibility.

Design Future Banking Experiences

• Develop experience principles, interaction models, and service blueprints that define how customers engage with future products and services.
• Create prototypes at an appropriate level of fidelity to test early resonance and appeal, and iterate and refine designs for delivery.

Influence Strategy & Innovation

• Collaborate with product managers, engineers, and subject matter experts to shape strategies and bring design-led thinking into the organisation.
• Advocate for human- centred, inclusive design practice in shaping CommBank’s next-generation customer experiences.
• Work with business leaders to develop strategic roadmaps that align with long-term organisational priorities.
• Mentor and guide a cross-functional team design thinking methodologies.

If you are interested in hearing more about these opportunities, please apply with you’re a copy of your CV and link to your portfolio.We look forward to hearing from you!