A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

As the Claims Administration Team Leader:

You will lead and manage a team of administrators to ensure prompt and efficient assessment and payment of claims.
You will drive team performance by providing direction, technical guidance, tracking and reporting on key metrics.
You will motivate the team and cultivate a high-performance culture focused on customer satisfaction, operational efficiency and continuous improvement.
You will focus on customer experience, work quality, efficiency, and compliance with regulatory guidelines.
You will be comfortable running reports on activity, analysing data, guiding and completing audits as well as providing commentary and insights to senior management.
You will also be required to collaborate with senior managers to enhance business processes for improved service delivery and manage escalated adviser and customer complaints.
From time to time, you will assist in the facilitation of internal and external audit requirements and UAT/BVT testing.

Important to your success - Unlock your potential

Thorough understanding of Claims First, claims processes and procedures and familiarity with Life3 systems (desirable).
Strong organisational skills with the ability to manage multiple tasks and ensure the efficient operation of the admin team to ensure KPIs and targets are met
Strong analytical skills. Proficient in reporting, conducting audits, data analysis and identifying trends.
Demonstrated curiosity and critical thinking. Questions existing processes and seeks to challenge and improve. Experience with manual processes and the ability to streamline and improve them is advantageous.
Excellent verbal and written communication skills with the ability to influence others and manage relationships with key stakeholders.
High-level attention to detail to ensure accuracy and quality.
Experience in motivating and supporting team members to enhance their skills and performance
A background in administrative roles is desirable, but not essential.

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
Take advantage of global mobility opportunities across more than 200 countries worldwide.
Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
We plant a tree for every new employee.
Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Silver AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!