Drive connections that matter in every moment.

Optus is more than just a telco – we’re the team of passionate and supportive people defining the future of service excellence, one extraordinary customer experience at a time. Every day our team of 6,000+ passionate people embrace a ‘yes’ mindset, ensuring Australians enjoy closer friendships, stronger teams, deeper partnerships, and bigger breakthroughs. Here, you’ll find a community that thrives on challenging themselves and changing the game. A place where you can build strong networks and long-lasting relationships, powered by lively collaboration, unwavering support, high flexibility, and a healthy dose of daily optimism.

We're on the lookout for an expert people manager who leads by example cultivating a collaborative, results-driven culture & inspires their team to deliver customer experience moments that matter. Be part of a team where you feel truly connected to what matters across Optus, by coming together to collaborate with purpose, share problems, celebrate solutions, learn, develop and harness networking opportunities.

Your day in the life of a Store Manager

• Provide inspirational leadership and drive positive engagement to build a culture of high performance for our amazing people.
• Develop, coach & mentor your team in delivering exceptional customer experiences each & every time.
• Lead your team in operational excellence by executing the company strategy & contributing towards the organisation’s growth & profitability.

Your skills to pay the bills

• Ambition to drive the highest level of results through coaching, mentoring & integrity will see you succeed.
• Your innate ability in crafting a welcoming & highly energised atmosphere of togetherness for our customers & team are pivotal.
• An encouraging leader who can optimally prioritise time to improve results, handle customer outcomes and business expectations.

Perks we love at Optus

• Competitive remuneration package – starting salary between $105,000 - $125,000 on target total cash (inc. Super & commissions)
• Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Unlock additional benefits to over 400 retailers Australia-wide including Iconic, Mimco, Sephora, Myer & Ticketek
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives like Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• Flexible working arrangements – talk to us about how this role can be flexible for you.

Intrigued - but perhaps you don’t align to 100% of the role requirements? That’s OK, we strongly encourage you to apply – we all have growth & development opportunities.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170 and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.