Do work that matters

We have a permanent Marketing Manager, Customer Communications role available in the Regulatory Communications team in the 1:1 Marketing Chapter. The role is accountable for delivering, maintaining and optimising complex data-driven customer contact strategies and on-brand communications to help meet our regulatory obligations.

Sitting within a marketing centre of excellence, you will work and plan collaboratively across several squads & domains including Everyday Banking, Home Buying, Consumer finance. Additionally, you’ll work closely with other internal teams including our internal creative agency, Campaign Delivery, Business Banking and Risk & Compliance, leveraging our world class technology and capability to create hyper-personalised and relevant communications for our customers.  

You will play a key role in being responsible for ensuring that all regulatory communications within the broader Marketing Chapter align to our business priorities, go out on time, adheres to business processes and meets our targets. 

See yourself in our team

The RBS Marketing Team leads all marketing for the Retail Bank to meet the needs of our customers and our regulatory obligations. Through an intimate understanding of the market, our customers and our business, we partner with internal and external stakeholders to design, deliver and optimise high impact, industry-leading marketing and customer-centric regulatory initiatives. 

Your responsibilities will include:

• Collaborating with product owners and data analysts across domains and other regulatory & compliance business units supporting the development of Regulatory/Marketing campaign strategies in line with brand, product and customer considerations. 

• Using data, insights and exceptional 1:1 communication across a range of channels such as eDM, DM, SMS and CommBank owned digital channels to deliver and optimise contact strategies and end-to-end campaign execution. This would include content creation and approval, briefing creative and delivery teams plus testing and reporting of results.  

• Developing relationships with key internal and external stakeholders for the delivery of marketing campaigns and preparing presentations for socialisation with senior stakeholders. 

• Delivering other projects within the 1:1 Marketing Chapter to improve and advance our capability to deliver exceptional data driven 1:1 communication.  

We're interested in hearing from people who demonstrate:

• Experience delivering 1:1 / data driven communications. Writing customer communications, strong project management and stakeholder management skills, advanced communication skills and working with data teams will be essential to the success in this role

• Curiosity with growth mindset, dynamic and responsive working style and a solution-based approach in a fast-paced environment. You’ll have a passion for the customer and an enthusiastic focus on continuously improving the way we communicate with our customers.

• Experience in Agile methodology (ways of working), proficiency in Jira and Regulatory communications experience (desirable but not essential)

• A sound risk-management mindset – all CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks. 

• A tertiary qualification, ideally with a marketing focus. 

If this sounds like your next career move, please apply now!