CLAIMS SPECIALIST – PERSONAL INJURY – PERTH, WA

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers. 

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. 

Let’s care for tomorrow, so we can create a better future together, for everyone. 

About the role 

• Assessing and managing injury needs of claimants of various claim profiles case manage through soundly based decision making whilst assessing for reasonable and necessary treatment and rehabilitation requirements to maximise return to work and return to health outcomes for claimants.
• Maintaining high customer service standards and effective relationships with key stakeholders, demonstrating extensive knowledge of business, industry, and the full range of our customers acting as an escalation point for your colleagues when required.
• Maintain current knowledge of relevant insurance guidelines, legislation, and regulations court decisions impacting claims functions and policy changes.

About you 

• Experience in the management of bodily injury claims within a Workers Compensation environment
• Ability to interpret and analyse complex information, extract meaningful insights along with the application and interpretation of legislation.
• High attention to detail and technical proficiency with systems, software, databases, reporting, and communication tools.
• Excellent verbal and written communications skills, combined with the ability to balance understanding, empathy, and compassion with the best commercial outcome for AAL

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!  
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.  
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. 
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! 
• For more details about our benefits, visit the Allianz Careers site

About our culture 

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential. 

Adjustments and support  

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers