Digital Content Manager 

You’re a data driven, digital content and optimisation expert with a passion for delivering personalised and engaging website experiences.   

See yourself in our team 

The Digital Business Content & Experience Chapter is a hybrid team of content managers, ux writers, digital producers and journey optimisation specialists.  We’re responsible for delivering market-leading digital experiences for our business customers across commbank.com.au and other key digital assets.  

Do work that matters 

To be successful in this role, you’ll bring strong data and website content experience, thrive in a hybrid, collaborative team and bring a proactive and hands-on approach to your work.  

On any given day, you will: 

• Interpret data, user research and SEO insights to make recommendations to enhance content structure, user journeys, and overall user experience. 
• Write and edit concise, customer-friendly content in line with our digital style guide. 
• Design and publish content following digital best practice and accessibility guidelines in Adobe Experience Manager (AEM). 
• Define, monitor and measure key metrics and KPIs for continuous optimisation of our customer experiences. 
• Support the delivery of targeted content activities and digital A/B testing in Adobe Target. 
• Collaborate with stakeholders and project teams to lead the optimisation of the business banking website and content experience.

We’re interested in hearing from people with: 

• Strong attention to detail, problem-solving skills and the ability to recommend best practice solutions for digital experiences. 
• In-depth SEO, analytics, digital marketing and content writing/editorial experience. 
• Detailed working knowledge of AEM as well as the broader suite of Adobe products (Adobe Target, Adobe Analytics experience preferable). 
• Experience with conversion optimisation platforms (such as Pega, Adobe Target and Adobe Audience Manager) highly desired. 
• Strong stakeholder management, oral and written communication skills. 
• Experience working in an agile environment.   
• A positive and collaborative mindset with the ability to build relationships and influence others. 
• A clear customer focus and passion for improving the financial wellbeing of our customers.