Job Description:

Join the DXC team and contribute to bringing DXC’s claims management expertise to the people of New South Wales.

With over 20 years’ experience in workers compensation claims management, a unique opportunity exists to join a new DXC team. DXC are currently partnering with a reputable Government Health Organsiation, setting up their Wokers' Compensation Department and would love you to join the team as a Dispute Resolutions Officer.

The Dispute Resolution Officer will act as the representative for DXC throughout the conciliation process. This role involves investigating and analyzing disputed claims, engaging with employees, employers, insurance companies, medical professionals, and legal teams, and facilitating timely resolutions in accordance with relevant laws and regulations. The Officer plays a key role in ensuring that disputes are resolved efficiently, minimizing litigation, and promoting fair outcomes for all parties involved.

Key elements to this role include

Facilitate negotiations and resolve conflicts between all parties involved in workers' compensation claims, including injured workers and employers.
Provide expert advice on the legal rights and obligations of each party, ensuring clarity and understanding.
Act as a neutral third-party mediator to resolve disputes related to compensation amounts, medical treatments, and return-to-work plans.
Analyse claims and supporting documentation to identify issues and work towards a resolution.
Represent clients in formal dispute resolution processes, such as arbitration or tribunal hearings.
Aim to prevent litigation by addressing conflicts early and reducing legal costs for all parties.
Ensure compliance with workers' compensation laws and regulations throughout the dispute resolution process.

To be successful

Previous experience as a Dispute Resolution Manager or Officer (ideally from a workers compensation background).
Strong experience in claims management in worker’s compensation schemes, particularly Case Management, Eligibility or Technical Management.
Strong working knowledge of the NSW Workers Compensation Act 1987, Medical terminology and the icare scheme
Extremely high level of attention to detail, ensuring compliance with all privacy and records management requirements.
Excellent communication and negotiation skills.
Ability to mediate and facilitate discussions in high-pressure situations.

Flexible working arrangements

Our virtual first approach means we offer a high degree of work flexibility. Our teams are spread across multiple geographies delivering a broad range of services. We tailor working arrangements that work for our people. These include working from home, within metropolitan or regional offices, and on customer sites.

Employee benefits

DXC offers competitive remuneration, benefits, training, and career opportunities, reflecting our commitment to improving the lives of our employees and the communities in which we live and work.

Some of these benefits include

Extensive resources to support your onboarding and continued development, including DXC University
DXC recognition, our global virtual platform which fosters a culture of appreciation and celebration with real-time reward and recognition
More time to do the things you love with flexible leave options, including purchased leave
Time to give to the community with charitable and emergency services volunteer days
An Employee Assistance Program to support you and your family
Novated leasing discounted health insurance, paid parental leave and many other discounts.

We know that great people refer to great people. We will reward you when you bring your friends and family to work at DXC.

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this into action through our social impact practice.

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, please press the "Apply Now" button to submit your resume.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.