It starts with YES!

At Optus, we don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.

The Territory Operations Manager will assist the Area Manager/Store Managers in maintaining store profitability by upholding operational and compliance standards, coupled with sales and CX performance across their territory.

They will support in leading all Retail Operations Specialists (ROS), having a dotted matrix reporting line within their territory. You will be required to maintain a high standard across all sales, compliance and operational KPIs, providing operational and sales mentoring to store managers, 2ics and future leaders, and be their territory’s source of knowledge for all things operations, CX and compliance.

Your day in the life of a Territory Operations Manager at Optus

• Support Area Manager: Drive sales retention by upholding customer experience (CX), operational, and compliance standards across the territory.
• Investigate and Address Issues: Follow up on and resolve all territory operations and compliance reports.
• Conduct Regular Store Visits: Assist the team with operational tasks and provide mentoring during store visits.
• Engage in Weekly Calls: Actively participate in weekly Territory Operations calls, sharing ideas and updates.

Your skills to pay the bills

• Ability to Work Unsupervised and as Part of a Team: Capable of leading tasks independently and collaborating efficiently within a team.
• Understanding of Retail Operations and Administration: Knowledgeable in retail processes, including inventory management and customer service.
• Attention to Detail: Ensures accuracy and precision in all tasks, maintaining high standards.
• Strong Verbal and Written Communication Skills: Communicates clearly and efficiently with customers, team members, and management.

Perks we love at Optus

• Competitive salary and performance incentives
• Discounts to Optus products and services, and to over 400 retailers Australia-wide
• Inclusive paid parental leave, up to 14 weeks for the primary care giver
• Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
• Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.