Job Description

Your Responsibilities

• The overall purpose of job is to ensure effective and efficient managing and administering of the
• station.
• This role is accountable for on-time departures, baggage mishandling, excess baggage
• collection and travel document violation.
• The Station Manager shall also maintain the highest level
• of safety, security and service standards for ground operations. 

Your Duties

• Ensure optimum payload, safe, efficient and on-time departure of flights
• Ensure handling process of passengers, baggage and cargo in accordance to company’s procedures
• Co-ordinate and monitor the Ground Handler’s performance to meet our service standard
• Ensure full compliance of the Company’s Accounting procedures at the station
• Maintain close rapport with the governmental and regulatory authorities in the station
• Supervise and monitor the Ground Handler on handling of our flights
• Provide managerial and administrative support to personnel within the station
• Handle and be accountable for any monetary transactions at the station
• Interface with all agencies pertaining to the performance and profitability of the station and the company
• Recommend and implement improvements to achieve optimal station performance and reduce cost
• Submit Daily Station Report and compulsory monthly report to Head Quarters on time.
• Make decision on operations and cost related matters within the scope of authority
• Strive for ZERO DEFECT in Ground Handling on passengers, baggage, cargo and in-flight services.
• Co-ordinate with Ground Handlers and Airport CIQ authorities to ensure on-time performance
• Represent company to attend meetings related to airport development and operations
• Attend official functions on behalf of the company under the authorization of Head Quarter
• Maintain close liaison with various government agencies (CIQ, Police ,CAA and Security)
• To undertake any other tasks directed by Head Office in respect of operations and administration.
• To verify invoices pertaining to Station operations and administration before submitting to Finance for billing
• Handle guests’ complaints by coordinating with Ground Handler to take prompt remedial actions.
• Exercise cost control on all station expenditures to ensure within the budget
• Ensure the station is managed and administrated in compliance to the regulatory requirement in terms of safety, security, crisis and emergency
• Prepare and compile reports, statistics, and budget in respect to station as required by the Head
• Office. Accountable for the revision and updating of the manuals in the station
• Ensure the revision and updating of the manuals in the station and ensure all audit aspect is in accordance to the requirement
• Has authority to make decision up to Low Risk Event to the safety and/or security of the aircraft
• operations related to respective station and shall consult HOD for any medium risk events.
• Ensure ground handling operations are conducted in accordance with applicable regulations and AirAsia Standard.