At ING Australia, we're dedicated to fostering a culture of inclusivity and innovation, with the support and resources you need to succeed. Join us today and take the first step towards building a career as exceptional as you are.

Currently, we are seeking a Senior Product Manager to join our Consumer Lending team. In this role, your responsibilities will include:

- Supporting the development and management of the origination journey

- Assisting in the acquisition strategy for consumer lending

- Establishing requirements for delivery timelines

- Guiding Product Owners within your team through the delivery process across squads

Our ideal candidate will have a background in acquisition and lending, demonstrating a track record of success. As a process improvement expert, you will focus on optimising our application forms. You’ll maintain a customer-centric approach, continuously enhancing our customer journey and experience.

Join us at ING Australia and be part of a dynamic environment where your skills and expertise can shine.

What you’ll do 

• Lead product management efforts, focusing on consumer lending projects and aligning with strategic goals.
• Drive customer journey optimisation by improving the overall customer experience, representing the voice of customer.
• Manage and mitigate product risks, ensuring compliance with legislative and regulatory frameworks such as KYC, FATCA, and CRS.
• Oversee origination enhancements by identifying improvement areas and implementing structural changes to processes, services, and channels.
• Ensure stakeholder alignment through transparent communication and relationship management with internal and external partners to keep everyone informed of our progress.
• Support the develop and implementation of an acquisition strategy that aligns with both local and global objectives, ensuring successful execution for desired business and customer outcomes.
• Monitor key performance indicators (KPIs) and financial targets, including acquisition volumes, approval rates, and conversion rates to drive success.
• Actively participate in essential ceremonies like tribe reviews and planning sessions to guarantee team alignment and readiness for project execution.

What we’re looking for

• 5+ years of relevant experience in product management, process and channel optimisation, and financial reporting in banking or financial services
• Demonstrated depth of relevant working experience as a product manager, or delivering acquisition strategy in Financial Services (preferably Cards and/or Personal Loans) or a similar industry
• Demonstrable experience leading or influencing changes to customer journeys (ideally including journey digitisation initiatives) that have improved portfolio growth, time to decision and customer experience
• Experience in a customer environment, where the customer needs are at the heart of the proposition development
• Ability to work effectively in a diverse range of stakeholders and partners
• Ability to work at pace; accountable and committed to seeing things through
• Able to challenge ideas constructively and suggest possible solutions
• Excellent stakeholder management skills
• Experience in new platform development and implementation from technology and business side (nice to have)

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About UsAt ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.  When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.  We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.  We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.   Sound like the kind of place you’d feel at home? We’d love to hear from you.  (One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.) 

Need more? Contact Rachel Yuen on rachel.yuen@ing.com   

Applications close on 11th April 2025 Before you apply Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager  

ING is Australia's most recommended bank according to RFi XPRT Survey, February 2021 - July 2021 (n = 31,903) when compared to customers of 20 other banks operating in Australia.

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