Employment Type

Closing Date

Job Title

Job Summary

Job Description

Role Overview:

This role is in a remote location- Pilbara (WA) (Tom Price/Newman) and is eligible for Remote Locality Package. The Specialist Technology Service Technician is responsible for undertaking a full range of challenging end-to-end activation and assurance functions without immediate supervision. This role requires specialist skills in one or more current technology fields to exceed customer expectations and deliver optimum service while maximizing network profitability and revenue. The role also involves actively participating in a team environment to optimize the customer experience by identifying and driving proactive improvements and assisting with enhancing processes to streamline production and delivery of complex technology products and services.

Key Responsibilities:

• Deliver seamless service rectification and product installations to the full satisfaction of Telstra’s customers.
• Ensure compliance with prescribed quality standards, practices, and procedures.
• Contribute to personal and public image by adhering to all relevant policies, practices, and regulations.
• Establish peer relationships and build support networks within operational teams.
• Identify process improvement and automation opportunities to improve production and reduce ineffective truck rolls.
• Maintain adequate operational tools, materials, equipment, and products to maximize efficiency.
• Adhere to Health, Safety, and Wellbeing standards, Telstra’s Code of Conduct, Values, and Corporate policies.
• Ensure complete, accurate, and timely entry of timesheets, job transaction records, and site survey requirements.
• Connect or replace customer equipment where required and return faulty equipment in a timely manner.
• Ensure Fee for Service processes are adhered to, maximizing the external revenue stream.
• Mentor peers/trainees with service activation and assurance tasks and provide test equipment training and guidance.
• Undertake recalls and planned events.
• Utilize test equipment, tools, and instruments aligned with the listed products and services.

Key Skills & Technical Expertise:

• Customer Engagement: Advanced - Dedicated to meeting the expectations and requirements of internal and external customers.
• Field Technology Service: Expert - Provides complex end-to-end installation and maintenance of technology services to customers on-site.
• Problem Solving: Advanced - Ability to solve problems with effective solutions and apply product/service expertise to systematically work through root causes of issues.
• Drive For Results: Expert - Consistently strives to achieve performance expectations.
• Interpersonal Savvy & Collaboration: Relates well to all kinds of people and builds constructive and effective relationships.
• Self-Development: Committed to continuous improvement and works to deploy strengths and compensate for weaknesses.

Qualifications & Experience:

• Relevant and applicable licenses/qualifications as deemed mandatory by regulatory and legal authorities.
• Current driver’s license.
• Demonstrated experience and competency across all listed skills and accountabilities.
• Proven competency in operating all test equipment required for the listed skillset.
• Experience with various IT products and services (e.g., Cisco, Juniper).
• Certificate IV in Telecommunications or Technical Diploma qualifications desirable.
• Relevant open cabling license endorsed with Aerial (A), Underground (U), Coaxial (C), Structured Cabling (S), Optical Fibre (O).
• Industry white card required.