Job Description:

About the Role

The Claims Management team at DXC act as Third Party Claims Administrators (TPAs) and provide high quality claims management services to brokered clients across Australia and internationally. The purpose of this role is to manage our team’s customer care program, provide claims management services to clients and brokers and provide support to other claims consultants.

You will work closely with colleagues, clients and insurers to liaise with claimants, undertake investigations and drive claims towards resolution following established processes. Diligence around complying with client and internal requirements is crucial in this role as well as the ability to proactively manage the claims portfolio allocated to you.

Working closely with senior claims consultants, you will further develop your claims management skills, risk management and analytical capabilities to grow in your career.

Duties

Manage the customer care program on behalf of our clients. This includes making follow up calls to customers involved in incidents, obtaining further information from both the client and the customer and reviewing the same, and, where necessary, guiding customers through the claims process.

Manage a portfolio of low complexity claims across various classes of insurance (eg. liability, property, motor) supported by a senior claims consultant. This includes tasks such as reviewing policy documents, incident report forms, CCTV, medical records and assessor reports, as well as undertaking investigations with the client and the claimant, responding to requests for information, calculating losses, and liaising with insurers etc.

Driving the negotiation process and negotiating on behalf of the client you will acts as an advocate for the client and determine commercial / technical responses with a focus on achieving favourable outcomes for the client.

As part of the Client and Broker Service, you will also provide administrative and claims support to senior consultants, prepare routine reports, attend client meetings and participate in internal training and training with clients as required.

Skills

Exceptional written & verbal communication skills and the ability to demonstrate compassion and empathy for the customer.
High degree of integrity.
Effective time management with a strong attention to detail.
Outstanding record keeping skills
Proficient computer skills including professional email writing and data accuracy.
Adaptable and responsive to a continuously changing environment.
To be resilient and have the ability to positively manage difficult situations.
Ability to manage multiple competing priorities
A team player attitude which supports and respects others.
Strong understanding of national Claims Management and working within Client Service Agreements or Claims Unit standards.

Customer service and relationship building skills with an ability to work collaboratively to the mutual benefit of clients, brokers and the business

Preferred qualifications

Tertiary level qualifications, eg Diploma in Financial Services or a Law qualification
Prior experience in general insurance, ISR or motor claims in a TPA environment
Prior experience working for an insurer or brokerage.

Hybrid working arrangements

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.

About DXC

DXC is a CSC company with a global footprint providing technology-enabled business solutions to the global commercial insurance industry.

DXC brings innovation, thought leadership and passion to its customers' businesses so as to enhance performance and value. Our Values are embedded into everything we do.

In Australia, we specialise in Claims Management Business Process Services and Insurance Technology.

Employee Benefits

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

Extensive resources to support your onboarding and continual development including DXC University
DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
More time to do the things you love with flexible leave options, including purchased leave
Take time to give back with charitable and emergency services volunteer days
Well-being matters to us and our Employee Assistance Program is there to support you and your family
And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

DXC Claims Management Services is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice.

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.