Job Description:

Join the DXC team and contribute to bringing DXC’s claims management expertise to the people of New South Wales.

With over 20 years’ experience in workers compensation claims management, a unique opportunity exists to join a new DXC team. DXC are currently partnering with a reputable Government Health Organsiation, setting up their Wokers' Compensation Department and would love you to join the team as a Senior Case Manager. 

The Senior Case Manager will be responsible for coordinating medical care, facilitating the return-to-work process, managing claims, and ensuring compliance with legal and regulatory requirements. The ideal candidate will possess strong communication and problem-solving skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key elements to this role include

• Manage and oversee a caseload of complex workers' compensation claims, ensuring timely and efficient resolution.

• Review medical records, adjuster notes, and reports to assess the status of the claim and ensure proper care is being provided.
• Collaborate with healthcare providers, legal counsel, and injured employees to ensure optimal care and return-to-work outcomes.

• Work closely with treating physicians, rehabilitation specialists, and other medical professionals to develop return-to-work plans and ensure that injured employees are progressing toward recovery.
• Ensure compliance with all state and federal workers’ compensation laws, including reporting and record-keeping requirements.

• Monitor employee progress and adjust plans as necessary to support full recovery and return to regular duties.
• Ensure that all claims are handled in compliance with state and federal workers' compensation regulations.

• Serve as a resource and provide guidance to injured workers, supervisors, and management on workers’ compensation-related issues.

• Provide guidance and mentorship to junior case managers, sharing best practices and providing support for complex cases.

To be successful

• Experience as a Senior Case Manager with the NSW Workers Compensation Scheme, ideally in Return to Work, Long-Term Case Management or Mental Injury Claims.
• Excellent communication and organisational skills. 
• Outstanding customer service skills. 
• Decision making, negotiation and influencing skills 
• Ability to work in a team environment. 
• Ability to work with different IT applications.
• Experience assessing and determining liability on claims. 
• Preparing for, attending and performing at claims reviews highlighting your excellent claims strategies, results and communicating further with your stakeholders. 
• Assist workers in returning to work and manage chronic ill health through person-centred case management. 
• Ensure entitlements to compensation are made appropriately and timely

Flexible working arrangements

Our virtual first approach means we offer a high degree of work flexibility. Our teams are spread across multiple geographies delivering a broad range of services. We tailor working arrangements that work for our people. These include working from home, within metropolitan or regional offices, and on customer sites.

Employee benefits

DXC offers competitive remuneration, benefits, training, and career opportunities, reflecting our commitment to improving the lives of our employees and the communities in which we live and work.

Some of these benefits include

• Extensive resources to support your onboarding and continued development, including DXC University
• DXC recognition, our global virtual platform which fosters a culture of appreciation and celebration with real-time reward and recognition
• More time to do the things you love with flexible leave options, including purchased leave
• Time to give to the community with charitable and emergency services volunteer days
• An Employee Assistance Program to support you and your family
• Novated leasing discounted health insurance, paid parental leave and many other discounts.

We know that great people refer to great people. We will reward you when you bring your friends and family to work at DXC.

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this into action through our social impact practice. 

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, please press the "Apply Now" button to submit your resume.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.